Dock is easy to use and intuitive for both our internal team and clients. The built-in chat support is a standout and is accessible, responsive, and genuinely helpful whenever questions come up. Most importantly, Dock brought structure and clarity to our onboarding process that we simply did not have with our previous email-driven approach. Everything lives in one place, expectations are clear, and nothing falls through the cracks, which has made onboarding more efficient and far easier to manage. We also really appreciate Dock’s pricing model. Fees are based on admin users and are fixed for the first bucket of users, which has been a good model for us so far. This has allowed us to expand our use of Dock beyond new client onboarding. We now leverage it for project management and client-facing landing pages for new product trainings and informational resources, increasing overall value without adding incremental cost.

Dock has been a total game changer for cleaning up our sales process. Instead of burying clients in endless email threads and scattered attachments we can now centralize every single resource from case studies to contracts into one professional branded link. It creates a much smoother experience for the buyer by giving them a dedicated workspace where they can find everything they need in one place. The biggest win for us has easily been the visit tracking. Getting real time alerts the moment a prospect engages with the page and seeing exactly which documents they are spending time on completely changes how we handle follow ups. It takes all the guesswork out of the timing and allows us to reach out exactly when we are top of mind.

Dock has been incredibly powerful for our sales team, and we continue to get compliments from our clients. It really helps streamline the process by ensuring our buyers have all they need in one central place. Additionally, we can see how engaged they are, which helps us in our deal forecasting.