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Customer Thermometer

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16 avis
  • 1 profils
  • 1 catégories
Note moyenne des étoiles
3.9
Au service des clients depuis
2010

Nom du profil

Évaluation par étoiles

10
2
2
0
2

Customer Thermometer Avis

Filtres d'avis
Nom du profil
Évaluation par étoiles
10
2
2
0
2
Joe P.
JP
Joe P.
Partnering with FS & Enterprise Clients to Build Data, AI & Governance Capabilities | Engineering | Analytics | AI | Robert Walters
04/29/2026
Évaluateur validé
Source de l'avis : Invitation G2

Effortless Feedback Gathering that Enhances Engagement

I use Customer Thermometer to measure customer engagement for our recruitment business. It allows us to gather feedback and sentiment along the customer journey in a super simple and effective way. I like that it lets us gather actionable data through the customer journey that we can use to enhance our retention strategy. Recruitment is all about engagement and retention, and having a quick, easy survey that pinpoints specific sentiment during the sales process helps us gauge how our clients and candidates feel about our service. This allows us to pivot where necessary to improve the journey and increase positive outcomes. Additionally, we can embed it into Outlook and use live push notifications in Teams across our sales team, which is quite convenient. The initial setup was super easy too.
JY
Jamie Y.
06/30/2023
Évaluateur validé
Source de l'avis : Organique
Traduit à l'aide de l'IA

Terrible pour mesurer le NPS

Bonne idée, mal exécutée. Pour mesurer le sentiment général des clients, le produit semble adapté.
Utilisateur vérifié à Logiciels informatiques
AL
Utilisateur vérifié à Logiciels informatiques
11/08/2019
Évaluateur validé
Source de l'avis : Organique
Traduit à l'aide de l'IA

Rapide, facile, abordable !

Nous avons trouvé cet outil exceptionnellement facile à intégrer et à mettre en service - pas besoin de sauter à travers des cerceaux pour le lancer. Les informations sont facilement interprétables et exploitables.

À propos

Contact

Siège social :
Brighton, United Kingdom

Réseaux sociaux

@CustThermometer

Qu'est-ce que Customer Thermometer ?

Customer Thermometer is a market-leading customer feedback solution that offers businesses a unique and innovative way to engage with their customers. Known for its one-click feedback email signature buttons, Customer Thermometer enables companies to gain real-time insights into customer satisfaction and employee engagement. The tool is designed to be user-friendly, requiring minimal effort from respondents, which helps in achieving high response rates. Customers can express their feelings about a service or product quickly and effortlessly, providing businesses with actionable data to improve their customer experience, reduce churn, and foster loyalty.The platform is easily integrable with major email service providers and helpdesk software, giving businesses the flexibility to add it to emails, receipts, helpdesk tickets, and more. Customer Thermometer’s analytics dashboard provides comprehensive reports, alerting, and real-time data, allowing companies to respond promptly to customer feedback and identify trends over time.

Détails

Année de fondation
2010