# À quoi sert Robly ? À quoi sert Robly ? ##### Post Metadata

# Y a-t-il une formation en ligne ? ##### Post Metadata - Net upvotes: 1

# Y a-t-il un moyen d'utiliser Robly hors ligne ? ? ##### Post Metadata - Net upvotes: 1

# how to use email for pro active customer service? For every customer who reaches out to your support team, there are many who don’t. Those people are dissatisfied with your product, but don’t care enough to reach out about it. This is where proactive customer service comes in. Put differently, 96% of your dissatisfied customers will not bother to reach out to you, and all but 5% of those will churn without a peep. They’re also probably people who could be helped by proactive support. Traditionally, when we talk about customer support, we think of the reactive type: answering incoming customer inquiries via email, chat, social media, or phone. However, 50% of customers would rather resolve their own issues, without talking to a support representative. Proactive support offers customers assistance and guidance before they realize they need it. This can come in the form of email, in-app guidance, or even social media touchpoints. Email marketing is one of the most straightforward ways to provide proactive customer service. You can target a specific se ##### Post Metadata - Net upvotes: 1