# Which conversational AI survey platforms vendors maintain the fastest support response times based on user feedback?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Here are some <a class="a a--md" elv="true" href="https://www.g2.com/categories/conversational-ai-survey-platforms">Conversational AI Survey Platform</a> vendors that actually respond fast when something breaks mid-study, not just fast at the sales-call stage.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zonka-feedback/reviews"><strong>Zonka Feedback</strong></a><strong>:</strong> Real-time alerts route issues to the right team via Slack or Microsoft Teams as they occur, shortening the loop between something going wrong and someone noticing.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/strella/reviews"><strong>Strella</strong></a><strong>:</strong> Its dynamic AI moderator handles the interview itself, so a support delay affects fewer live sessions than on platforms where a human moderator is mid-call.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/prolific-2025-09-29/reviews"><strong>Prolific</strong></a><strong>:</strong> Automated quality checks catch data issues before a researcher has to escalate them to support at all.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For anyone running a live study when the platform hiccupped: how long did it actually take to reach a human, and did the fix happen before the participant panel timed out?</p>

##### Post Metadata
- Posted at: 9 days ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;I’d separate automated issue detection from actual vendor support response time here. Alerts and quality checks may reduce the need for support, but they don’t show how quickly a human responds when something genuinely breaks. For Zonka Feedback, Strella, or Prolific users, what response and resolution times have you actually experienced during a live study, especially for high-severity issues?&lt;/p&gt;

##### Comment Metadata
- Posted at: 9 days ago
- Author title: Writer





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