# Best platforms for integrating conversational support with help desks

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Has anyone here found a really clean way to integrate <a class="a a--md" elv="true" href="https://www.g2.com/categories/conversational-support">conversational support tools </a>(AI chatbots) into a help desk setup?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’ve been looking into this lately, but it’s hard to tell what actually works well. </p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">From what I’ve seen so far, a few tools keep popping up:</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/fin-by-intercom/reviews"><strong>Intercom</strong></a>: their AI + automation seems solid, but pricey?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/zendesk-for-customer-service/reviews"><strong>Zendesk</strong></a>: feels enterprise-y, not sure how smooth it is</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/freshdesk/reviews"><strong>Freshdesk</strong></a>: seems more affordable, curious about real-world use</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/tidio/reviews"><strong>Tidio</strong></a>: good for smaller teams? Not sure how scalable it is</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/crisp/reviews"><strong>Crisp</strong></a>: heard it’s simple and clean, but maybe limited?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Biggest thing I’m wondering:</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Does this actually reduce support workload, or just shift it around?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Would love to hear what people here are actually using and what’s worth trying vs skipping </p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p>

##### Post Metadata
- Posted at: 3 months ago
- Net upvotes: 1


## Comments
### Comment 1

Curious whether people have had better results with the more enterprise tools or the simpler chat-first platforms.

##### Comment Metadata
- Posted at: 3 months ago





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