Shared Inbox Software Resources

Hey Matt, have a look at this tutoria on how to best use Drag for task management: https://help.dragapp.com/en/article/using-drag-for-task-management-10n4z1v/

Hi Jack, A Gmelius subscription can only have one super-admin, but Growth and Enterprise customers can make any user(s) of their subscription "Managers". A manager can edit and manage the whole subscription. To learn more, please see https://help.gmelius.com/admin/roles-and-permissions

Our team actually likes these ticket numbers. It makes it very clear what is a ticket and what is not. We internally use a XMPP type service and can mention ticket numbers out of context with ease. Random alphanumeric characters also hide the volume of tickets which a sequential number may. It also helps prevent confusion that a ticket number could look like a phone number,