Route Planning Software Resources

Still more incompetence! Nobody has a clue, they just pass it on to a new person, without giving them an update on what's going on. Dabre davis, Kinisha Griffin, Candace Pflum, Gregory Bernadeau, Joseph Wicinske, Madyson Johnson, Brian Jackson, Gary Sonnier, Monica Fonseca, David Luber, Joel Nickels have all been informed, emailed, part of this issue. I don't understand why they can't get this done! They have no idea what customer service is!

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You can't, really. getting out of the contract requires buying it out, which means paying the entire balance of monthly charges for the remainder of the contract. You're going to pay for it whether you receive the service or not, so you may as well ride it out. just pay attention to the contract end date as there is a narrow window to cancel. However, if you want to notify them that you do not want to auto-renew, you should be able to do that at any time. You may have to do that in writing though.

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The service is good, but their business model is not. i suppose if you were planning on having the service over a short period, it would be fine. But the minimum contract length is 3 years, and it auto-renews every 3 years thereafter. The problem is, they charge a higher rate than anyone, but they justify that by saying they own the devices and the end customer is renting the devices as part of the service. Over the life of the contract, however, we wound up paying many, many times the cost of the devices in that higher monthly fee. it is better to bite the bullet and pay for the devices up front and pay a lower sub fee with someone else.

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