Robotic Process Automation (RPA) Software Resources

1. BPMS is principally aimed at improving IT architecture to allow greater flexibility in automation and process management capability. Most often its aim is to support agent productivity through desktop acceleration, application connectivity, workflow management. As such BPMS is part of the core IT tool set, to which adjustments outside of configurable parameters to a solution normally require a traditional IT change-program. Most often connectivity between applications, and design work on how applications should be integrated against business requirements is a key skill that is required to operate BPMS effectively. 2. Robotic Process Automation is principally aimed at clerical staff replacement as opposed to clerical staff acceleration as with BMPS. The philosophy of the approach is therefore to target routine, repetitive, rules-based tasks (procedures as sub-tasks within a larger business process). Such tasks can often tie clerical staff down for long stretches of time. Very often such tasks are small, possibly involving 5-10 people, and so do not justify large IT, or even BPMS, projects to automate. The difference for RPA is that no IT is required, and business users can “show” the robot what to do. The capability is therefore distributed to operations staff so as to divide-and-conquer many mid-to-small automation initiatives that would otherwise require people.

1. No IT infrastructure changes are required – there is no integration requirement – the robots interface with any application through the user interface in the same way a user does. 2. No integration costs – robots drive existing applications. 3. IT robots are “trained” by their users by being “shown” how to complete a task. This is akin to training a new employee. 4. A robot, once trained, can scale across any number of other robots. 5. The robot knowledge is extended and re-used over time. 6. A robot is trained in a live environment making projects less expensive and much faster than traditional IT. 7. Multiple robots applied to a task can be synchronized to deliver large-scale robotic platforms.

In the domain of back-office administration, Robotic Process Automation refers to automation where a computer drives existing enterprise application software in the same way that a user does. This means that unlike traditional application software, Robotic Process Automation is a tool or platform that operates and orchestrates other application software through the existing application’s user interface and in this sense is not “integrated."