IT Service Management Tools Resources

We have implemented Service Manager, Advanced Analytics, and will be implementing ITOM mid-year in 2021

Hi Charles, Like many transactional systems, the search is complex mostly because of the sheer amount of data involved. There are a lot of search options and it depends on what you are looking for and the search terms you are looking for. There is a document here which gives you some more details: https://wiki.hornbill.com/index.php/Global_Search_for_Requests Our community forums are also a great place to ask questions like this, there are many Hornbill people and customers that frequent the community forums who will have relevant experience, and there have been many posts about search features - I would encourage you to check that resource out too: https://community.hornbill.com/ Any finally, we are also in the process of reengineering the underlying infrastructure, there are many reasons for doing this but one of them is a much better over search terms and search results. This is work in progress and likely to be completed this year, as there is quite a lot to do I hope thats helpful, thank you for the question.

No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS with Top notch Security Controls. OnPrem Applications are risky, especially during these times when Cyber Security is a major concern. Look at recent Solarwinds hack on Govt websites, which were running On.prem applications. We should stay away from On.Prem