Incident Management Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Incident Management Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Incident Management Software Articles
How to Improve IT Operations With AIOps
AIOps platforms have shifted IT teams' responsibilities with the integration of artificial intelligence (AI) and machine learning (ML) to automate IT operations, proactively monitor and analyze systems, and improve performance.
G2 Feature Comparison Report on Incident Management Software
Incident management software can significantly reduce downtime, revenue loss, and security attack caused by major incidents. By integrating automation in each stage of incident response, companies can quickly identify and fix the root cause of IT issues in high-stress situations. This article will explore the top-recommended incident management software for different company sizes.
Incident Management Software Glossary Terms
AIOps applies artificial intelligence (AI) to speed up operational workflows. Learn more about its benefits, stages, and key features of an AIOps platform.
by Sagar Joshi
Explore our Technology Glossary
Browse through dozens of terms to better understand the products you purchase and use everyday.
Incident Management Software Discussions
Deploying the Freshservice Discovery Agent via GPO did the trick for us.
https://support.freshservice.com/support/solutions/articles/199849-installing-discovery-agent-win-in-a-domain-using-gpo-
Answered: Phil Baxter on October 8, 2019
Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using a .CSV file issue is that some fields have to be created in order to match your needs
Option 2 they offer the Agent option which they allow you up to 100 devices for free and they would charge you for any other devices or ask you to change plan this works with PC or Mac
Option 3 for Mac if you are using JAMF or some MDM they offer some Sync options issue is that it sometimes have to remove and re-sync for it to update
Option 4 they also offer Sync with Chrome devices linking to the Admin Console
they do offer a good support, one of their agents helped me to figure out the fields issue I had, sorry is not a solution, but hope this information helps in any way
Answered: David Olivares on September 27, 2019
I Just Have Used the CSV Option
Answered: Joshua Smith on September 27, 2019
Hi, I have installed skype for business plugin following their instructions and it works well.
Now I'm trying to include also MsTeams (released some days ago)
Answered: Dario Vernelli on November 27, 2019
We do have product update notifications for browsers that can be availed by clicking on the help button and subscribing to notifications.
Answered: Hitesh Patiyal on October 16, 2022
Incident Management Software Reports
Mid-Market Grid® Report for Incident Management
Fall 2026
Grid® Report for Incident Management
Fall 2026
Enterprise Grid® Report for Incident Management
Fall 2026
Momentum Grid® Report for Incident Management
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Incident Management
Fall 2026
Enterprise Grid® Report for Incident Management
Summer 2026
Small-Business Grid® Report for Incident Management
Summer 2026
Mid-Market Grid® Report for Incident Management
Summer 2026
Grid® Report for Incident Management
Summer 2026
Momentum Grid® Report for Incident Management
Summer 2026
G2 Report: Momentum Grid® Report
