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Salesforce provides heaps of ways to integrate your salesforce platform to external systems via the api. You can check out this salesforce service cloud faq section or the developer community to find more details. https://developer.salesforce.com/ https://www.salesforce.com/eu/products/service-cloud/faq/

Hi Heather, My company switched from a very old version of Microsoft Dynamics CRM to Freshdesk about two years ago, and migration was nearly effortless. We were assigned a Freshdesk representative when we purchased our initial license and he did all of it for us. You just tell them what you need and they'll get it migrated for you. It will also give you a way to easily create a full customer portal that is straightforward and user-friendly. There are many module and add-on options that make it highly customizable regardless of your industry or department tasks. We use it primarily for Technical Support, but it could be easily used for almost any industry. I hope this helps!