Help Desk Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Help Desk Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Help Desk Software Articles
Help Desk vs. Service Desk: Similarities and Differences Based On G2 Data
If I ask three people to define the difference between a help desk tool and a service desk solution, I'll get three answers. If I ask software vendors, I'll get a fourth.
by Darshayita Thakur
What Is Automated Customer Service? (+ 4 Ways to Implement It)
If you haven’t noticed, bots are taking over the world.
by Alexa Drake
Help Desk Software Glossary Terms
Help Desk Software Discussions
0
Question on: Dixa
In which countries are phone numbers available?
Phone
We currently supply phone numbers in these countries: Argentina*, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia*, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, El Salvador*, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, India*, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Philippines*, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates*, United Kingdom, United States, Virgin Islands (US), World (iNum). *These countries are more expensive than our normal rate and requires you to contact us for a price. If your country isn't listed here, you can always contact us about availability.
0
Question on: Dixa
Do I need any hardware or softphones?
Phone
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.
0
Question on: Dixa
Can I keep my existing number?
Phone
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as porting). We take care of everything, and it costs an additional $6 per month per number for the first 12 months. In some countries it can take some time, but we’ll let you know what to expect. We’d love for you to be able to transfer it instantly and free of charge, however, unfortunately we don’t make the rules!
Help Desk Software Reports
Mid-Market Grid® Report for Help Desk
Fall 2026
G2 Report: Grid® Report
Grid® Report for Help Desk
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Help Desk
Fall 2026
G2 Report: Grid® Report
Momentum Grid® Report for Help Desk
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Help Desk
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Help Desk
Summer 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Help Desk
Summer 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Help Desk
Summer 2026
G2 Report: Grid® Report
Grid® Report for Help Desk
Summer 2026
G2 Report: Grid® Report
Momentum Grid® Report for Help Desk
Summer 2026
G2 Report: Momentum Grid® Report





