Help Desk Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Help Desk Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Help Desk Software Articles
Help Desk vs. Service Desk: Similarities and Differences Based On G2 Data
If I ask three people to define the difference between a help desk tool and a service desk solution, I'll get three answers. If I ask software vendors, I'll get a fourth.
by Darshayita Thakur
What Is Automated Customer Service? (+ 4 Ways to Implement It)
If you haven’t noticed, bots are taking over the world.
by Alexa Drake
Help Desk Software Glossary Terms
Help Desk Software Discussions
0
Question on: Re:amaze
What if your pricing changes in the future? Will I be grandfathered?
Grandfathering
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth. This is why we don't charge based on the number of customers you have. You only pay for the number of agent seats you need.
The plan you choose at the time of your subscription will be grandfathered forever unless you tell us you want to change to a different plan. We will never alter your pricing or the features you've subscribed to regardless of what our "current" pricing is.
Their answer when I asked via chat:
Hi Heather,
Your plan price is grandfathered and would not be increased automatically unless you change your plan here or send us a written request.
0
Question on: Re:amaze
Do you offer discounts?
Discounts
We offer discounts for businesses in the following industries:
- Education
- Non-profit
- Healthcare
We also offer bulk volume discounts for businesses with more than 15 customer support agents. Email us at support@reamaze.com or chat with us on our website at https://www.reamaze.com for more information.
0
Question on: Re:amaze
What is your team size and how long have you been around?
About Re:amaze
Re:amaze was founded in 2012 in San Jose, California. We're a small shop with roughly 15 employees. We're also the creators of Clearalias.com and Roninapp.com. We're proud of being small. It allows us to have more intimate relationships with our customers and enables us to react quickly to our customers' demands rather than 3rd party or stockholder demands.
Help Desk Software Reports
Mid-Market Grid® Report for Help Desk
Fall 2026
G2 Report: Grid® Report
Grid® Report for Help Desk
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Help Desk
Fall 2026
G2 Report: Grid® Report
Momentum Grid® Report for Help Desk
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Help Desk
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Help Desk
Summer 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Help Desk
Summer 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Help Desk
Summer 2026
G2 Report: Grid® Report
Grid® Report for Help Desk
Summer 2026
G2 Report: Grid® Report
Momentum Grid® Report for Help Desk
Summer 2026
G2 Report: Momentum Grid® Report





