# Users - What is a user and how many can I have for HubSpot’s free tools, Service Hub Starter, Service Hub Professional, and Service Hub Enterprise?



##### Post Metadata
- Posted at: about 7 years ago
- Net upvotes: 1


## Comments
### Comment 1

You can think of a user as any person who has access to use the HubSpot software. You can always have unlimited users of HubSpot’s free tools, whether or not you decide to upgrade some users to a paid version of Service Hub. That means even if you upgrade to Service Hub Starter, Professional, or Enterprise, you only need to pay for the users who need access to those paid features — and your other users will still remain free!

##### Comment Metadata
- Posted at: about 7 years ago




## Related Product
[HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4