Help Desk Software Resources

Hi Stuti, Unfortunately, we don't have an integration with Instagram as of yet, but it is on our road map and should be available soon! P.S. Love Amrutam products! Chinmayee

As of 7 days ago from Zoho help: A bit of good news to all, the much awaited integration between Zoho Desk and Whatsapp is all set to happen real soon. Our team here is actively working to bring this feature enhancement out. Unfortunately an exact ETA on this cannot be provided at the moment. We shall keep you updated on the same here.

Hi Daniel, Here are the steps to configure email forwarding from Gsuite to Zoho Desk: Sign in to the Google Admin Console. Click Apps, then click G Suite >> Gmail. Click Default Routing, to add a new route. Click Add Setting. From the drop-down list, specify Single Recipient and enter your support email address (i.e., support@mycompany.com). In the [If the envelope recipient matches the above] section, select Modify Message from the drop-down list. Check the Add custom headers option. Click Add and enter a custom header for X-Orig-To (i.e., support@mycompany.com). This way, your agents can know that an email was routed. Check the Change envelope recipient option. Enter the Zoho Desk email address in the Replace recipient field (i.e., support@mycompany.zohodesk.com). In the [Options] section, select Perform this action on non-recognized and recognized addresses. Click Save. Please check the article below if you are looking to make your users login to Zoho Desk via Gsuite or import your clients from Gsuite to Zoho Desk. https://help.zoho.com/portal/kb/articles/enabling-zoho-desk-for-google-apps