Help Desk Software Resources

Yes the search field is very extended, for example you can search the previous communication by proper email address in the last field named Contacts, on the right side in the search field.

Hi Tan, We hold the data in your account as long as you choose to use Zoho Services. Once you terminate your Zoho user account, your data will eventually get deleted from active database during the next clean-up that occurs once in 6 months. The data deleted from active database will be deleted from backups after 3 months. Once termination is initiated, all data associated with such user accounts will be deleted. We will provide you prior notice of such termination and option to back-up your data. Let us know if you have any questions.

Sourav, I think this will help - https://www.zoho.com/desk/trial-room.html Let me know if you need anything else.