# Is it possible for a customert to advise that they are happy for a ticket to be closed

Is it possible for a customer to advise that they are happy for a ticket to be closed.  The Agent would close the ticket once the customer has agreed to it being closed.

##### Post Metadata
- Posted at: almost 7 years ago
- Author title: Contracts Manager
- Net upvotes: 1


## Comments
### Comment 1

Hi Simon,

It is possible to send a customer happiness rating after every reply or after the ticket is closed using Zoho Desk. Zoho Desk also offers an option called Customer Sentiment, which is AI-based and reads the keywords to understand the sentiment behind each ticket. So, if a ticket comes with negative sentiment, and after multiple conversations, it is still negative you know the customer is not happy yet. 

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Community Specialist - Zoho Desk




## Related Product
[Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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