Help Desk Software Resources

You can always bcc Hubspot in every email you send and your email as well as every response will be logged into Hubspot under that contact.

You can go to the reports tab at the top of your Hubspot homepage, click on create dashboard, and add any report you would like to see including who is assigned to tickets, how long they are taking to respond, where tickets are being received from and so much more. Then you can schedule these reports to be sent to you and any internal team members as often as you'd like and Hubspot will automatically send them out.

Hi Wayne, Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was built as “Responsive Web Design” in mind. The feedback we’ve received from customers so far is that FLEX on mobile is a huge improvement that allows you to access all your data and processes, in the same way as your desktop which has made accessing on a mobile device even easier without the need for an App or new interface to learn. I will also feedback to our Development team too as we continually monitor improvements and enhancements for Vivantio and if you’d like to share any further comments to our team please feel free to contact me on nicola.elliott@vivantio.com Kind Regards, Nicola