Help Desk Software Resources

Typical features of help desk software, such as Mojo Helpdesk, include: Contact Ticket Portal Ticket Response Ticket Attachments/Screencasts Ticket Collaboration Automated Responses Round Robin Assignments Email Integration Time Tracking Staff Notes Aging Summary Customer Conversation History Customer Satisfaction Ratings SLA Management Asset Management Self-Service Knowledge Base Integrations with Google G Suite and Microsoft 365 Reporting Dashboard and Custom Reports Notification Center

Hi Carolyn, There is no way to hide/delete any messages from the thread. However, when you open the ticket, it immediately takes you to the newest message. If you refer to cleaning out the thread in the sent message, you can delete it directly in the text box as explained here: https://docs.gorgias.com/ticket/how-to-manage-your-tickets#editable_reply_threads_for_email_messages I hope this helps!

Hi Melody, Thank you for your question! We created this digestible playbook in order to set you up for success: https://docs.gorgias.com/en-US/customer-success-tracks-81873