### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Enterprise Feedback Management Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Enterprise Feedback Management Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Enterprise Feedback Management Software Articles [![2023 Trends in Customer Support, Automation, and Customer Loyalty](https://learn.g2.com/hubfs/2023%20Trends%20in%20Customer%20Support%2c%20Automation%2c%20and%20Customer%20Loyalty.png "2023 Trends in Customer Support, Automation, and Customer Loyalty")](https://www.g2.com/articles/customer-support-trends-2023) [ ### 2023 Trends in Customer Support, Automation, and Customer Loyalty ](https://www.g2.com/articles/customer-support-trends-2023) This post is part of G2's 2023 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Emily Malis Greathouse, director, market research, and additional coverage on trends identified by G2’s analysts.  [ ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL ](https://learn.g2.com/author/jeffrey-lin) by Jeffrey Lin [![New Experience Management Software Category on G2 Revamps Feedback Software Space](https://learn.g2.com/hubfs/person-holding-white-printer-paper-3740390.jpg "New Experience Management Software Category on G2 Revamps Feedback Software Space")](https://www.g2.com/articles/new-experience-management-software-category) [ ### New Experience Management Software Category on G2 Revamps Feedback Software Space ](https://www.g2.com/articles/new-experience-management-software-category) G2’s Survey and Enterprise Feedback Management (EFM) software categories are among its most populated and active in terms of vendor engagement. We are fortunate to have so much input from industry experts to ensure these categories are reflective of the market even as it fluctuates. [ ![Jazmine Betz](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jazmine Betz") JB ](https://learn.g2.com/author/jazmine-betz) by Jazmine Betz [![5 App Design Tips for a Better UI/UX](https://learn.g2crowd.com/hubfs/app-design.jpg "5 App Design Tips for a Better UI/UX")](https://www.g2.com/articles/app-design) [ ### 5 App Design Tips for a Better UI/UX ](https://www.g2.com/articles/app-design) Your app will live and die by its design. [ ![Bridget Poetker](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridget Poetker") BP ](https://learn.g2.com/author/bridget-poetker) by Bridget Poetker ## Enterprise Feedback Management Software Glossary Terms [![User Story](https://learn.g2.com/hubfs/G2CM_GI783_Glossary_Article_Images-%5Buser_story%5D_V1b.png "User Story")](https://www.g2.com/glossary/user-story-definition) [User Story](https://www.g2.com/glossary/user-story-definition) Practiced by agile teams, a user story is a statement that describes a desire the user has for a specific feature in a product. Keep reading to learn more. by Holly Landis [![Customer Experience Management](https://learn.g2.com/hubfs/G2CM_GI682_Glossary_Article_Images-%5BCustomer_Experience_Management%5D_V1a.png "Customer Experience Management")](https://www.g2.com/glossary/customer-experience-management-definition) [Customer Experience Management](https://www.g2.com/glossary/customer-experience-management-definition) Customer experience management (CXM) prioritizes personalized experiences at every customer interaction. Learn more about its benefits for businesses. by Holly Landis [![User Persona](https://learn.g2.com/hubfs/G2CM_GI642_Glossary_Article_Images-%5Buser_persona%5D_V1b.png "User Persona")](https://www.g2.com/glossary/user-persona-definition) [User Persona](https://www.g2.com/glossary/user-persona-definition) User personas are profiles representing a target user audience of a product or service. Learn how businesses can use personas to improve user experience. by Holly Landis [![Buyer Persona](https://learn.g2.com/hubfs/G2CM_GI596_Glossary_Article_Images_%5Bbuyer_persona%5D_V1a.png "Buyer Persona")](https://www.g2.com/glossary/buyer-persona-definition) [Buyer Persona](https://www.g2.com/glossary/buyer-persona-definition) Buyer personas are fictional profiles created using customer data to help marketers focus their messaging. Learn about creating and using buyer personas. by Holly Landis [![Polling](https://learn.g2.com/hubfs/Polling.png "Polling")](https://www.g2.com/glossary/polling-definition) [Polling](https://www.g2.com/glossary/polling-definition) Polling is the ability to canvas a certain population to gauge their opinion or knowledge on a particular topic. Learn how polling related software helps ease internal business communication among employees. by Marina Schlosser ## Enterprise Feedback Management Software Discussions 0 Question on: Thematic [What is the programming language used to create this, purely out of interest. It’s very clever !](/discussions/30176-what-is-the-programming-language-used-to-create-this-purely-out-of-interest-it-s-very-clever) Just curious to learn more about the mechanics of how this is created Thanks Tim! We use a combination of Python and Rust for speed! Many of the algorithms we use have been written in-house based on many years of research. Accurate feedback analysis is a deceivingly hard problem to crack. Answered: Alyona Medelyan on August 23, 2020 [Your answer](/discussions/30176-what-is-the-programming-language-used-to-create-this-purely-out-of-interest-it-s-very-clever/comments/new?remote=true) 0 Question on: Birdeye [Are there any Employment Law Firms that are finding success with Birdeye?](/discussions/29499-are-there-any-employment-law-firms-that-are-finding-success-with-birdeye) While I appreciate the Chatbot which allows us to qualify potential clients better it still requires me to do most of the manual work. It would be so helpful to have some of the questions to be automated. Thanks for the question! Our chatbot, Robin, has the ability to auto-respond with custom FAQs. You can customize the questions and answers. Read about it here: https://birdeye.com/updates/now-automate-your-customer-queries-using-chatbot-faqs/). It's a great way to automate the responses yet still be personalized since you can customize each answer. We work with thousands of legal industry clients, and I'm happy to chat further with you if you want to contact me at jennifer@birdeye.com. Answered: Jennifer Campisi on July 11, 2020 [Your answer](/discussions/29499-are-there-any-employment-law-firms-that-are-finding-success-with-birdeye/comments/new?remote=true) 0 Question on: Birdeye [How are you responding to these pandemic times?](/discussions/29457-how-are-you-responding-to-these-pandemic-times) We got a good deal with you, but again, I am worried about businesses unable to take advantage of your skills. The demos should be available without sales pitch and perhaps having new people see reviews like this one, which have candid evaluations. Hi Perri, Good questions! We are happy to give a demo without sales pitch. I will personally help any business who wants to see how or if BirdEye can help their business during these changing times. My email is jennifer@birdeye.com and I'm not in sales, so promise not to give a "sales pitch" :-). Also, we have a lot of videos and case studies on our website that many businesses look at to see how others are using us before and during Pandemic times. We have added a lot of features and enhancements specifically to help businesses connect with customers during this time. Thank you so much for your questions, and please reach out to me if I can help you in any way! -Jennifer Campisi Answered: Jennifer Campisi on September 5, 2020 [Your answer](/discussions/29457-how-are-you-responding-to-these-pandemic-times/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/enterprise-feedback-management/resources?discussions_page=80) - [1](/categories/enterprise-feedback-management/resources) - [2](/categories/enterprise-feedback-management/resources?discussions_page=2) - … - [77](/categories/enterprise-feedback-management/resources?discussions_page=77) - [78](/categories/enterprise-feedback-management/resources?discussions_page=78) - [79](/categories/enterprise-feedback-management/resources?discussions_page=79) - [80](/categories/enterprise-feedback-management/resources?discussions_page=80) - 81 - [82](/categories/enterprise-feedback-management/resources?discussions_page=82) - [83](/categories/enterprise-feedback-management/resources?discussions_page=83) - [Next ›Next ›](/categories/enterprise-feedback-management/resources?discussions_page=82) ## Enterprise Feedback Management Software Reports Mid-Market Grid® Report for Enterprise Feedback Management Summer 2026 G2 Report: Grid® Report Grid® Report for Enterprise Feedback Management Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Enterprise Feedback Management Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Enterprise Feedback Management Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Enterprise Feedback Management Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Enterprise Feedback Management Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Enterprise Feedback Management Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Enterprise Feedback Management Spring 2026 G2 Report: Grid® Report Grid® Report for Enterprise Feedback Management Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Enterprise Feedback Management Spring 2026 G2 Report: Momentum Grid® Report