Email Tracking Software Resources

How SmartCloud Connect is different from Salesforce Inbox and Salesforce Lightning

PhoneBurner features a robust, custom reporting engine. Build reports on-the-fly, or have them conveniently emailed to you. Promote transparency and accountability with team-wide metrics, and agent-by-agent performance statistics. You can even drill down to specific dial sessions and individual calls, including call recordings. Set up real-time, self-updating Leaderboards to stay on top of daily output, or broadcast them in the phone room to motivate reps and encourage friendly competition.

Yes. Pre-record as many voicemails as you need. When you reach someone's voicemail you can leave your message with the click of a button and instantly move to the next contact. That same click will also log the call, can send a follow-up email, and more.