Email Tracking Software Resources

I apologize for the delay in our response. Are you still experiencing trouble? I am happy to connect you with one of our customer specialists.

To copy a cadence, follow the steps below: 1. Click the three horizontal dots of the cadence you would like to copy. 2. Hit Copy. 3. Confirm you want to copy the cadence. The cadence is copied! Now you can adjust any settings of the cadence, add people, and run the cadence yourself. Things to Note: Copying a cadence will copy all of the steps including email templates, but will not copy any of the people in the cadence. Are you an admin? You can see and copy all of your teammates' cadences including the private ones! You can also copy cadences to a different member of your team.

Hi Garin, If you want to keep adding follow-ups in a campaign, the system will automatically stop the sequence for those who replied to one of your emails in that particular campaign. In case you want to start a new campaign and target only those who opened your emails, the safest way to do it is to assign Tags to your contacts. To do so- go to the contacts section, use filters active in (choose campaign) and activity type "replies" and assigned tag to them. Afterward, you will be able to easily filter them out once you start adding recipients in new campaigns. If you have any more questions, don't hesitate to initiate a live chat with one of our support reps.