### Contents - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Digital Customer Service Platforms Resources ##### Glossary Terms, Discussions, and Reports to expand your knowledge on Digital Customer Service Platforms Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Digital Customer Service Platforms Glossary Terms [![Retention Rate](https://learn.g2.com/hubfs/G2CM_GI595_Glossary_Article_Images_%5BRetention_Rate%5D_V1b.png "Retention Rate")](https://www.g2.com/glossary/retention-rate-definition) [Retention Rate](https://www.g2.com/glossary/retention-rate-definition) A retention rate is the percentage of customers who continue paying for a service or product during a specific period. Learn ways to improve this metric. by Kelly Fiorini [![Customer Support](https://learn.g2.com/hubfs/G2CM_GI554_Glossary_Article_Images-%5Bcustomer_support%5D_V1b.png "Customer Support")](https://www.g2.com/glossary/customer-support-definition) [Customer Support](https://www.g2.com/glossary/customer-support-definition) Customer support is a branch of customer service providing assistance to customers when they have problems using a product. Learn its best practices. by Holly Landis ## Digital Customer Service Platforms Discussions 0 Question on: Crisp [Is crisp chat free?](/discussions/is-crisp-chat-free) Is crisp chat free? Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic plan is not enough. Depends on what problem you're solving when choosing a plan. Crisp is great. When people test it, they'll see its advantages. Answered: Tatiana Tsakun on July 8, 2022 Yes, it has a free version also. Answered: Arty Online on July 9, 2022 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/is-crisp-chat-free/comments/new?remote=true) 0 Question on: ServiceNow Customer Service Management [Is service now a CRM tool?](/discussions/is-service-now-a-crm-tool) Is service now a CRM tool? Yes its CRM Software Answered: Darpan Kumar on November 30, 2022 No, it is not. It is much more than that. Its Customer Service Management application (which is one feature among many many others) is the equivalent to a CRM. Answered: Miguel Sanchez Gonzalez on June 29, 2022 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/is-service-now-a-crm-tool/comments/new?remote=true) 0 Question on: Agentforce Service (formerly Salesforce Service Cloud) [Does salesforce have a customer portal?](/discussions/does-salesforce-have-a-customer-portal) Does salesforce have a customer portal? In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking to try their luck. With a huge selection of games, hassle-free banking solutions, and comprehensive customer service, it’s no wonder why so many players choose this top-rated casino. Answered: Andre Kirk on February 2, 2023 Yes salesforce has customer portal Answered: Manoj Mishra🌩️ on August 10, 2023 Yes, Salesforce does have a customer portal. In my experience, Salesforce offers several options that function as customer portals, primarily through Experience Cloud (formerly known as Community Cloud). It allows businesses to create branded online spaces where customers can log in, view their cases, track orders, access knowledge articles, and communicate with support teams. The portal can be fully customized to match specific business needs and integrated with existing Salesforce data. 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Answered: Dima Santarskiy on February 18, 2026 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/does-salesforce-have-a-customer-portal/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/digital-customer-service-platforms/resources?discussions_page=27) - [1](/categories/digital-customer-service-platforms/resources) - [2](/categories/digital-customer-service-platforms/resources?discussions_page=2) - … - [24](/categories/digital-customer-service-platforms/resources?discussions_page=24) - [25](/categories/digital-customer-service-platforms/resources?discussions_page=25) - [26](/categories/digital-customer-service-platforms/resources?discussions_page=26) - [27](/categories/digital-customer-service-platforms/resources?discussions_page=27) - 28 - Next ›Next › ## Digital Customer Service Platforms Reports Mid-Market Grid® Report for Digital Customer Service Platforms Summer 2026 G2 Report: Grid® Report Grid® Report for Digital Customer Service Platforms Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Digital Customer Service Platforms Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Digital Customer Service Platforms Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Digital Customer Service Platforms Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Digital Customer Service Platforms Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Digital Customer Service Platforms Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Digital Customer Service Platforms Spring 2026 G2 Report: Grid® Report Grid® Report for Digital Customer Service Platforms Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Digital Customer Service Platforms Spring 2026 G2 Report: Momentum Grid® Report