Digital Customer Service Platforms Resources
Glossary Terms, Discussions, and Reports to expand your knowledge on Digital Customer Service Platforms
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions, discussions from users like you, and reports from industry data.
Digital Customer Service Platforms Glossary Terms
A retention rate is the percentage of customers who continue paying for a service or product during a specific period. Learn ways to improve this metric.
Customer support is a branch of customer service providing assistance to customers when they have problems using a product. Learn its best practices.
Digital Customer Service Platforms Discussions
How is Zendesk Support Suite transforming the customer service experience in various industries?
If you’re searching for the best customer self-service integration platforms, several trusted tools stand out. From knowledge bases and AI chat to case deflection and CRM tie-ins, these platforms help teams scale support without sacrificing quality. Here are some top-reviewed digital customer service platforms:
- Salesforce Service Cloud (G2 rating: 4.4 out of 5 stars, 7,150 reviews): Native CRM + service with robust knowledge, portal, and bot options—great for tying self-service activity directly to cases and customer records.
- HubSpot Service Hub (G2 rating: 4.4 out of 5 stars, 2,856 reviews): Unified tickets, KB, CSAT, and chat on top of HubSpot CRM—clean self-service setup with reporting that shows deflection and impact.
- Zendesk Support Suite (G2 rating: 4.3 out of 5 stars, 6,698 reviews): Mature help center, community, and AI features; strong app ecosystem for integrating self-service with live channels.
- Freshdesk (G2 rating: 4.4 out of 5 stars, 3,589 reviews): Intuitive knowledge base, forums, and chatbots plus workflows that convert unresolved self-service queries into tickets.
These platforms are trusted by teams of all sizes to handle the scale and speed modern support demands. Whether you prioritize AI deflection, knowledge depth, or analytics, these tools deliver. Have you used any of these for self-service at scale? Which platform made it easiest to measure deflection and handoffs from self-service to agents?
If you’re comparing solutions, check out the full list of top-rated digital customer service platforms on G2’s free category page: https://www.g2.com/categories/digital-customer-service-platforms/free
