Digital Adoption Platforms Resources

Digital Adoption is the process by which users learn to leverage new or existing technology to its fullest potential and derive maximum value from a digital process or solution. It starts with the Discovery phase, identify required results and convert to user actions. Then, activate Product Analytics, track as-is and establish a baseline. Use the data to defined scope and build the right DAP solutions. Establish KPIs and create a way to measure value in business terms. Last part of the process is value realization: Monitor the DAP product analytics, Monitor DAP usage analytics, Collect user feedback, Validate results with Finance DA is a repeatable, measurable process.

With a Digital Adoption Platform such as Whatfix, you can place a widget called a User Action on the feature. Then every time a user clicks on the feature it tracks it, you can view the results in product analytics.

Inbound and Outbound contacts with leads and customers, primarily on chat, but also on the email channel.