### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Customer Identity and Access Management (CIAM) Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Customer Identity and Access Management (CIAM) Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Customer Identity and Access Management (CIAM) Software Articles [![What Is CIAM? How It Balances Security and User Experience](https://learn.g2.com/hubfs/G2CM_FI137-Learn_Article-%5BCustomer_identity_and_access_management%5D_V1a.png "What Is CIAM? How It Balances Security and User Experience")](https://www.g2.com/articles/ciam) [ ### What Is CIAM? How It Balances Security and User Experience ](https://www.g2.com/articles/ciam) Customer experience plays a significant role in acquisition and retention.  [ ![Sagar Joshi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sagar Joshi") SJ ](https://learn.g2.com/author/sagar-joshi) by Sagar Joshi [![What Is Corporate Governance? (+Why It's Vital to Your Business)](https://learn.g2.com/hubfs/corporate-governance.jpg "What Is Corporate Governance? (+Why It's Vital to Your Business)")](https://www.g2.com/articles/corporate-governance) [ ### What Is Corporate Governance? (+Why It's Vital to Your Business) ](https://www.g2.com/articles/corporate-governance) Businesses have their own internal governance system – and I’m going to explain how it works. [ ![Lauren Pope](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren Pope") LP ](https://learn.g2.com/author/lauren-pope) by Lauren Pope ## Customer Identity and Access Management (CIAM) Software Glossary Terms [![Passwordless Authentication](https://learn.g2.com/hubfs/G2CM_GI834_Glossary_Article_Images_%5Bpasswordless_authentication%5D_V1b.png "Passwordless Authentication")](https://www.g2.com/glossary/passwordless-authentication-definition) [Passwordless Authentication](https://www.g2.com/glossary/passwordless-authentication-definition) Passwordless authentication takes the hassle out of entering passwords. Learn the benefits, types, and how it differs from multi-factor authentication. by Alyssa Towns [![Multi-Factor Authentication](https://learn.g2.com/hubfs/G2CM_GI603_Glossary_Article_Images_%5Bmulti_factor_authentication%5D_V1b.png "Multi-Factor Authentication")](https://www.g2.com/glossary/multi-factor-authentication-definition) [Multi-Factor Authentication](https://www.g2.com/glossary/multi-factor-authentication-definition) Multi-factor authentication uses two or more methods of identification to allow logins to an app or account. Learn more about using MFA in business. by Holly Landis [![Customer Identity and Access Management (CIAM)](https://learn.g2.com/hubfs/Tech%20gloss%20CIAM-MM.jpg "Customer Identity and Access Management (CIAM)")](https://www.g2.com/glossary/customer-identity-and-access-management-ciam-definition) [Customer Identity and Access Management (CIAM)](https://www.g2.com/glossary/customer-identity-and-access-management-ciam-definition) What is customer identity and access management (CIAM), and why is it important as a software feature? Our G2 guide can help you understand CIAM and popular software associated with CIAM. by Merry Marwig, CIPP/US ## Customer Identity and Access Management (CIAM) Software Discussions 0 Question on: Descope [What are the best platforms to implement multi-factor authentication (MFA) for customers and partners?](/discussions/what-are-the-best-platforms-to-implement-multi-factor-authentication-mfa-for-customers-and-partners) Customer and partner-facing applications require MFA platforms that balance strong security with usability, supporting adaptive policies, multiple verification factors, and consistent enforcement across diverse user populations and access scenarios. Descope is a strong MFA platform for customer and partner ecosystems because it supports differentiated, risk-aware MFA policies within a single CIAM solution. Customer MFA can be implemented with low-friction, adaptive step-up authentication that preserves conversion and user experience, while partner MFA can enforce stronger, more consistent controls to protect privileged and organizational access. Answered: Abhishek Iyer on January 9, 2026 [Your answer](/discussions/what-are-the-best-platforms-to-implement-multi-factor-authentication-mfa-for-customers-and-partners/comments/new?remote=true) 0 Question on: Descope [What are the top-rated passwordless authentication solutions for large enterprises?](/discussions/what-are-the-top-rated-passwordless-authentication-solutions-for-large-enterprises) Large enterprises require passwordless platforms that scale globally, integrate with existing identity systems, and support phishing-resistant authentication while maintaining strong security controls, compliance, and seamless user experiences. Descope is well suited for large enterprises because it delivers passwordless authentication that works across complex environments and global user bases. It supports modern, phishing-resistant login methods such as passkeys and biometrics while augmenting existing authentication systems if required, helping enterprises reduce credential-based attacks and password reset overhead without increased engineering effort. By aligning passwordless login with the safest MFA methods, Descope helps organizations strengthen security without adding friction for end users. Answered: Abhishek Iyer on January 9, 2026 [Your answer](/discussions/what-are-the-top-rated-passwordless-authentication-solutions-for-large-enterprises/comments/new?remote=true) 0 Question on: Salesforce Headless 360 Platform (formerly Salesforce Platform) [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management? Need to learn CRM data model and OOB functionality of the Salesforce CRM . Also better to start Salesforce Flow learning . Answered: P Pakhira on July 25, 2024 Learn how to create new accounts, and update existing leads and contacts. Answered: Laurie McCabe on July 24, 2024 Use trailhead within Salesforce to learn some of the basics. I found self learning with Salesforce the best use of time. You can create your own trail on the topics that you want to complete and then it will recommend best next steps. It will depend how you want to improve customer relationship management, is it the process, understanding data driven decisions the list is totally endless, but I would break it down into chunks and answer the following questions: - What do you want to improve - What does good look like It could be as simple as improving a case layout, so you want to look at objects and fields, or it could be about dashboards and reporting Answered: Jess Slattery on December 17, 2024 A beginner should start by learning the overview of Salesforce and its business processes. The first step is to understand the Sales Cloud and Service Cloud, as these are the core components of Salesforce. Once you grasp these, you will have a good understanding of the CRM (Customer Relationship Management) process. Salesforce also provides a built-in learning platform called Trailhead. You can sign up for a free Trailhead account and explore the basic modules on CRM, Sales Cloud, and Service Cloud. These modules will guide you through: 1. What Salesforce is and how it works 2. How to create objects, fields, and records 3. The fundamentals of managing sales and service processes This forms the foundation for moving into more advanced Salesforce features and customizations. Answered: Gurumoorthy Manickam on September 12, 2025 Below mentioned points might help you as a beginner into Salesforce CRM: 1) Creating objects and fields 2) User permissions 3) Flows 4) Page layouts and Record Pages. These are good to go as of now, there are lot of things to explore in this. Answered: Subhash Karthik on November 26, 2025 [See more answers (4)](javascript:void(0);) [Your answer](/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/customer-identity-and-access-management-ciam/resources?discussions_page=4) - [1](/categories/customer-identity-and-access-management-ciam/resources) - [2](/categories/customer-identity-and-access-management-ciam/resources?discussions_page=2) - [3](/categories/customer-identity-and-access-management-ciam/resources?discussions_page=3) - [4](/categories/customer-identity-and-access-management-ciam/resources?discussions_page=4) - 5 - [6](/categories/customer-identity-and-access-management-ciam/resources?discussions_page=6) - [7](/categories/customer-identity-and-access-management-ciam/resources?discussions_page=7) - [8](/categories/customer-identity-and-access-management-ciam/resources?discussions_page=8) - [9](/categories/customer-identity-and-access-management-ciam/resources?discussions_page=9) - … - [25](/categories/customer-identity-and-access-management-ciam/resources?discussions_page=25) - [26](/categories/customer-identity-and-access-management-ciam/resources?discussions_page=26) - [Next ›Next ›](/categories/customer-identity-and-access-management-ciam/resources?discussions_page=6) ## Customer Identity and Access Management (CIAM) Software Reports Mid-Market Grid® Report for Customer Identity and Access Management (CIAM) Summer 2026 G2 Report: Grid® Report Grid® Report for Customer Identity and Access Management (CIAM) Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Identity and Access Management (CIAM) Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Identity and Access Management (CIAM) Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Customer Identity and Access Management (CIAM) Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Identity and Access Management (CIAM) Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Customer Identity and Access Management (CIAM) Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Customer Identity and Access Management (CIAM) Spring 2026 G2 Report: Grid® Report Grid® Report for Customer Identity and Access Management (CIAM) Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Identity and Access Management (CIAM) Spring 2026 G2 Report: Momentum Grid® Report