Conversational Support Software Resources

Hi Doaa, thanks for raising this. Good to hear our support team has been available for you. AI agent activation and workflow mismatches usually come down to how the workflow is mapped to your team's actual process, not the AI itself failing. Common causes we see are trigger conditions that do not match business hours or handoff rules, or a workflow built around a different use case than what the team ends up using day to day. We've raised this with our team, and someone will reach out to you soon to review the setup together and help get it working the way your team needs.

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Horrible experience with Mobile Monkey. They are ripping us off. Keep charging our credit card month after month and signing up up for new services without our permission.