Conversational Support Software Resources

Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window to you can reposition it on your screen or another screen to read other messages in your inbox while completing the draft.

Tasks and customer lookup

Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training content, visit academy.gladly.com and register for a free account. There, we have training courses and certs you can use to get up to speed with Gladly.