Conversational Support Software Resources

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We've had the same issue after making complaints about the lack of functionality within the platform. We requested that the account be canceled, or that billing be suspended until issues are resolved, but they continued to charge us. We have to now go to our bank and file disputes. I know this isn't the answer you hoped for, but I recommend blocking them from charging your card. If you have email records of your attempts to cancel billing then they should come in handy with your bank. Good luck!

Hey RolynnAnne, I'm Anthony, a member of Help Scout's support team. We have an existing integration (included in all of our plans) with Aircall that allows you to make calls directly from Help Scout. An admin within your account can set up this integration by going to Manage - Apps - and searching for Aircall If you need help or have questions, please don't hesitate to reach out...either via live chat in the Help Scout app or by emailing help@helpscout.com Here is a page with more information: https://www.helpscout.com/help-desk-integration/aircall/ Best, Anthony