### Contents

- [**Discussions**](#resources-discussions)
- [**Reports**](#resources-reports)

# Conversational Support Software Resources

##### Discussions and Reports to expand your knowledge on Conversational Support Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [discussions](#resources-discussions) from users like you and [reports](#resources-reports) from industry data.

[ContentsExpand/Collapse Contents](#)
- [**Discussions**](#resources-discussions)
- [**Reports**](#resources-reports)

## Conversational Support Software Discussions

0

Question on: Freshdesk
[\*WARRNING\* Freshdesk uses False Advertisement and Deceptive Business Practices](/discussions/warrning-freshdesk-uses-false-advertisement-and-deceptive-business-practices)

My company signed up with Freshdesk on what Freshdesk "promised" to offer and advertised to offer. However, once you sign-up, what you get is very different than what is advertised. Freshdesk advertised Bring Your Own Carrier (BYOC) which would allow you to keep your current phone provider and basically forward calls to Freshdesk. I asked Freshdesk specifically if Twilio was supported and they said YES! We sign up and then try to set up the BYOC through Twilio, like they told us we could do.... and they come back to us and say Twilio is not supported! I even have screenshots of where Freshdesk told us it was supported! But it turns out Freshdesk just told us lies to get us to signup.

I have not had that experience.

Answered: Joshua Morse on August 14, 2023

[Your answer](/discussions/warrning-freshdesk-uses-false-advertisement-and-deceptive-business-practices/comments/new?remote=true)

0

Question on: Birdeye
[Credit Restored](/discussions/credit-restored)

My gratitude to Jeffcloudcreditsolution@gmail.com remains the best after he got my credit report fixed permanently. The first credit repair company I contacted wasted 3months of my time without effecting positive changes to my credit profile but, just 2 weeks after I subscribed to the services of Jeffcloud via (901) 625-1357, I quickly noticed my credit score has been increased by 268 points, late payments, credit card debts all eliminated. Big thanks to Jeffcloud Credit Solution.

My gratitude to Jeffcloudcreditsolution@gmail.com remains the best after he got my credit report fixed permanently. The first credit repair company I contacted wasted 3months of my time without effecting positive changes to my credit profile but, just 2 weeks after I subscribed to the services of Jeffcloud via (901) 625-1357, I quickly noticed my credit score has been increased by 268 points, late payments, credit card debts all eliminated. Big thanks to Jeffcloud Credit Solution.

Answered: Jamie jenkins on June 28, 2023

[Your answer](/discussions/credit-restored/comments/new?remote=true)

0

Question on: Zendesk for Customer Service
[Is there a free version of Zendesk?](/discussions/is-there-a-free-version-of-zendesk)

Is there a free version of Zendesk?

Zendesk Support Suite offers a free 14 - day trial.

Answered: Ankur Goyal on September 8, 2024

No, but there is a Free Trial on their website's pricing page.

Answered: Ryan Gerhardt on May 10, 2023

Currently we don't have a free access for Zendesk, but we can use the 14 days trial version. 

Answered: Samynathan Subramanian on May 11, 2023

There is trial.

Answered: Artyom Mayorov on May 14, 2024

Whilst there is not a free Zendesk instance, they do offer a 14 day free trial service. After that has ended, you would need to pick a plan that suites your business needs. Plans start from £35 a month, per user and go up to £175 per month, per user. The higher the plan, the more functionality and benefits you get.

Answered: Andy Seaman on May 11, 2023

There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. 

Answered: Jeff Contizano on May 10, 2023

No they dont but you can take free trial of alternative of zendesk called Desku.io

Answered: Gaurav Nagani on October 5, 2023

[See more answers (6)](javascript:void(0);)

[Your answer](/discussions/is-there-a-free-version-of-zendesk/comments/new?remote=true)

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## Conversational Support Software Reports

Mid-Market Grid® Report for Conversational Support

Summer 2026

G2 Report: Grid® Report

Grid® Report for Conversational Support

Summer 2026

G2 Report: Grid® Report

Enterprise Grid® Report for Conversational Support

Summer 2026

G2 Report: Grid® Report

Momentum Grid® Report for Conversational Support

Summer 2026

G2 Report: Momentum Grid® Report

Small-Business Grid® Report for Conversational Support

Summer 2026

G2 Report: Grid® Report

Enterprise Grid® Report for Conversational Support

Spring 2026

G2 Report: Grid® Report

Small-Business Grid® Report for Conversational Support

Spring 2026

G2 Report: Grid® Report

Mid-Market Grid® Report for Conversational Support

Spring 2026

G2 Report: Grid® Report

Grid® Report for Conversational Support

Spring 2026

G2 Report: Grid® Report

Momentum Grid® Report for Conversational Support

Spring 2026

G2 Report: Momentum Grid® Report