Business Process Management Software Resources

Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Business Process Management Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.

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Business Process Management Software Articles

Trends 2021 Followup: No-Code And Low-Code Market Signals

It’s been over six months since G2 published its 2021 digital trends series. That means more than half a year ago, my fellow analysts and I put our most overconfident hats on and called some shots for our respective B2B software markets.

by Adam Crivello

2021 Trends in Software Development

This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.

by Adam Crivello

Automating HR with Robotic Process as a Service

To work in human resources is to be inundated with repetitive, time-intensive and error-sensitive tasks, day in and day out. Fortunately, it’s become easier to automate these tedious tasks and allow HR personnel to focus their time and energy on expanding their strategic and creative thinking.

by Courtney Moran

Business Process Management Software Glossary Terms

Business Process Management (BPM)

Business process management (BPM) is a discipline that uses various methods to discover, model, analyze, measure, improve, and optimize business processes.

by Keerthi Rangan

Risk Identification

Risk identification detects and records potential harm to business assets or systems. Learn about its elements, types, best practices, and benefits.

by Holly Landis

Process Management

Process management is how businesses analyze and optimize their systems and workflows. Learn more about the five stages and best practices.

by Kelly Fiorini

Business Process Management Software Discussions

What BPM platforms do teams actually keep using and improving after the initial rollout rather than abandoning once the novelty wears off?

I’m exploring what BPM platforms teams actually keep using and improving after the initial rollout, rather than abandoning them once the novelty wears off. Early implementation feedback is useful, but I’m more interested in what still works six to twelve months later.

From the business process management tools I’m reviewing, I’m seeing a few retention patterns:

Kissflow seems to stick when teams keep expanding workflows and running daily office routines inside it.
Microsoft Power Automate works for teams that keep adding automations as Microsoft 365 needs evolve.
Laserfiche appears useful when one platform can support many processes and document use cases.
Nintex fits organizations focused on visibility, documentation, and continuous optimization.
Jotform Workflows works for smaller teams that expand from one workflow into adjacent processes.

What signals have you seen that a BPM tool will keep growing inside a team rather than fade after rollout?

Adoption death is real and it almost never comes from missing features. It comes from the tool being slightly more annoying than the spreadsheet it replaced. The ones that stick are where using the process is genuinely easier than going around it. So the question isn't which platform is most powerful, it's which one your least-enthusiastic teammate still opens in month six. Have you watched the skeptics use it, or only the champions?

Answered: Hasitha Varre on July 18, 2026

Your answer

Which business process management tools handle cross-departmental workflows well and keep data flowing between teams without manual handoffs?

I’m researching which business process management tools handle cross-departmental workflows well and keep data flowing between teams without manual handoffs. The pain point I keep coming back to is what happens when a process moves from procurement to finance to legal and the data has to follow.

For teams comparing business process management tools, I’d group the options by workflow need:

Microsoft-heavy teams: Microsoft Power Automate connects Microsoft 365 tools and external systems so updates move automatically.
Document-heavy processes: Laserfiche centralizes intake, routes forms, and pushes information into ERP workflows.
Multi-system visibility: Appian uses data fabric to bring information together without a large migration.
Routing and accountability: Nintex helps teams see where requests sit across departments.
Complex orchestration: Camunda coordinates people, systems, APIs, and bottleneck tracking.

I’d be interested in what breaks first when workflows cross three or more teams.

Manual handoffs usually survive not because the tool can't automate them, but because each department owns its own little system and nobody wants to give up control. The tech is the easy part, the org design is the hard part. Before tooling, map where a process actually stops and waits for someone to re-key something, that's your handoff tax. Are the gaps because systems don't talk, or because teams don't trust each other's data? Only one of those is a software problem.

Answered: Hasitha Varre on July 18, 2026

Your answer

What BPM platforms work well for a compliance-heavy industry where processes need checklist and audit configuration baked in rather than bolted on later?

Hi G2 community, I’m looking into what BPM platforms work well for a compliance-heavy industry where processes need a checklist and audit configuration baked in rather than bolted on later. I’m especially interested in tools where compliance is part of the workflow design, not a workaround.

What I’m looking for:

Traceable approvals
Clear audit history
Consistent documentation
Governance across departments

A few business process management platforms stand out.

Laserfiche is often mentioned by government and financial services users for document history and audit visibility.
Nintex gets called out for audit logs, compliance reporting, and incident traceability.
Appian fits complex, governance-heavy enterprise workflows.
Camunda offers BPMN-based visibility, though it remains developer-centric.
Kissflow supports documented approval chains in procurement and contract workflows.

I’m curious which compliance features actually helped during audits versus just looking good in demos.

That "baked in vs bolted on" framing is the whole ballgame. If audit trails and approvals are add-ons, you'll spend forever wiring them into every process and someone eventually forgets one. What you want is a platform where every action is logged by default and you can't switch it off. In compliance work the boring "everything is recorded automatically" feature beats every flashy one. What are you actually audited against, and can the tool produce that evidence without a human assembling it?