Business Process Management Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Business Process Management Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Business Process Management Software Articles
Trends 2021 Followup: No-Code And Low-Code Market Signals
It’s been over six months since G2 published its 2021 digital trends series. That means more than half a year ago, my fellow analysts and I put our most overconfident hats on and called some shots for our respective B2B software markets.
by Adam Crivello
2021 Trends in Software Development
This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.
by Adam Crivello
Automating HR with Robotic Process as a Service
To work in human resources is to be inundated with repetitive, time-intensive and error-sensitive tasks, day in and day out. Fortunately, it’s become easier to automate these tedious tasks and allow HR personnel to focus their time and energy on expanding their strategic and creative thinking.
by Courtney Moran
Business Process Management Software Glossary Terms
Business Process Management Software Discussions
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Question on: SpiceCSM Engagement Suite
How can my data be more secure in a UUI?
Unified User Interface (UUI)
Users typically only need a subset of data to perform their duties. Instead of giving your end users direct access to the systems that contain all of the data, our UUI allows you to cherry pick which data is needed, and display only that data in our CRM/Process/etc. Your users no longer require access to those systems that contain more data than they need.
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Question on: SpiceCSM Engagement Suite
I have a system that already does _______ really well?
Unified User Interface (UUI)
That's great! We don't want or expect you to give up on that investment, which is why we integrate and work with your existing business systems. Create your own best-in-breed digital ecosystem and let us help you orchestrate it.
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Question on: SpiceCSM Engagement Suite
What are the benefits of a UUI?
Unified User Interface (UUI)
Having all your data and functionality in one system improves efficiency by lowering handle time, improves accuracy by automating notes and interaction classification, decreases training time, and simplifies business process management for administrators.
Business Process Management Software Reports
Mid-Market Grid® Report for Business Process Management
Fall 2026
G2 Report: Grid® Report
Grid® Report for Business Process Management
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Business Process Management
Fall 2026
G2 Report: Grid® Report
Momentum Grid® Report for Business Process Management
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Business Process Management
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Business Process Management
Summer 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Business Process Management
Summer 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Business Process Management
Summer 2026
G2 Report: Grid® Report
Grid® Report for Business Process Management
Summer 2026
G2 Report: Grid® Report
Momentum Grid® Report for Business Process Management
Summer 2026
G2 Report: Momentum Grid® Report






