Business Process Management Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Business Process Management Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Business Process Management Software Articles
Trends 2021 Followup: No-Code And Low-Code Market Signals
It’s been over six months since G2 published its 2021 digital trends series. That means more than half a year ago, my fellow analysts and I put our most overconfident hats on and called some shots for our respective B2B software markets.
by Adam Crivello
2021 Trends in Software Development
This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.
by Adam Crivello
Automating HR with Robotic Process as a Service
To work in human resources is to be inundated with repetitive, time-intensive and error-sensitive tasks, day in and day out. Fortunately, it’s become easier to automate these tedious tasks and allow HR personnel to focus their time and energy on expanding their strategic and creative thinking.
by Courtney Moran
Business Process Management Software Glossary Terms
Business Process Management Software Discussions
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Question on: SpiceCSM Engagement Suite
How does the Workflow Engine work?
Workflow Engine
SpiceCSM Workflow Engine takes the guesswork out of your business processes. By providing an interactive, iterative series of steps for an end user to follow agents can focus on the task at had and providing excellent service to the customer. We can dynamically drive the next-correct-step set using business logic that acts as guard rails for business processes.
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Question on: SpiceCSM Engagement Suite
What Is A Workflow Engine?
Workflow Engine
A visual guidance tool that presents next-best-steps to an end user based on programmed logic and business process to drive the customer journey. Workflow processes can interact with other systems, apply complex logic, and automate tasks through our complete business process improvement platform to manage workflow from the back-end forward.
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Question on: SpiceCSM Engagement Suite
Are there pre-built connectors to other applications?
Data Integration
We have pre-built connectors for many of our partners and commonly used applications that allow you to access commonly used functions with pre-configured nodes. Including ACD Systems (telephony), CRM's, Billing Systems, and more, we are always adding more of the most popular applications as new libraries to make integration even easier!
Business Process Management Software Reports
Mid-Market Grid® Report for Business Process Management
Fall 2026
G2 Report: Grid® Report
Grid® Report for Business Process Management
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Business Process Management
Fall 2026
G2 Report: Grid® Report
Momentum Grid® Report for Business Process Management
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Business Process Management
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Business Process Management
Summer 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Business Process Management
Summer 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Business Process Management
Summer 2026
G2 Report: Grid® Report
Grid® Report for Business Process Management
Summer 2026
G2 Report: Grid® Report
Momentum Grid® Report for Business Process Management
Summer 2026
G2 Report: Momentum Grid® Report






