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Had the same issue with this company - four different certificates/grades transcripts were submitted on four different occasions, but the researcher seemed to be unable to verify the details of the degree provided despite the candidate having provided them with the email details/direct phone number of the awarding university.

Hi Anthony, You are not alone on this one. I always recommend having candidates try their best and if dates don't line up our support team can help the candidate with next steps. 20 years+ is a long time to remember back but that's what our support team is here for!

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