G2

Kate S.

Head of 9Now Programming & Operations

Enterprise (> 1000 emp.)

10/14/2025

"Zype: Exceptional Support and Powerful All-in-One FAST Channel Management"

5/5

What do you like best about Zype?

The standout feature of Zype is their genuinely customer-centric approach. The support team is incredibly responsive, knowledgeable, and feels like a true partner invested in our success, not just a vendor. Beyond the fantastic people, the platform itself is powerful, easy to use and comprehensive. Having a robust, all-in-one solution for our FAST channel management, from playout to distribution, has been a significant upside. It simplifies complex workflows and has proven to be incredibly reliable. We were able to seamlessly integrate Zype into our internal systems and workflows, which made the daily use of the platform effortless. Review collected by and hosted on G2.com.

What do you dislike about Zype?

It's genuinely difficult to pinpoint any major downsides. The only initial thought was the potential challenge of the time zone difference, but Zype's support model has made that a complete non-issue for our team. If I were to offer a small piece of constructive feedback, it would be that some of the platform's more advanced functionalities can have a bit of a learning curve, but this is easily offset by their thorough documentation and the support team's readiness to help. Review collected by and hosted on G2.com.

What problems is Zype solving and how is that benefiting you?

Zype has been the critical solution for our entry and expansion into the FAST channel market. It provides the foundational, end-to-end infrastructure for our entire suite of internal channels, solving the immense challenge of building a reliable playout and distribution ecosystem from scratch. The primary benefit for Nine is having a scalable, robust platform that empowers us to compete effectively. Furthermore, Zype acts as a true partner; their willingness to listen to feedback and build requested features has been invaluable and sets them apart. Review collected by and hosted on G2.com.