--- title: Zscaler Private Access Reviews meta_title: 'Zscaler Private Access Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 137 reviews by the users' company size, role or industry to find out how Zscaler Private Access works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 137 scale: '5' date_modified: '2026-07-19' parent_category: name: Zero Trust Architecture url: https://www.g2.com/categories/zero-trust-architecture --- # Zscaler Private Access Reviews **Vendor:** Zscaler **Category:** [Zero Trust Networking Software](https://www.g2.com/categories/zero-trust-networking) **Average Rating:** 4.4/5.0 **Total Reviews:** 137 ## About Zscaler Private Access Zscaler Private Access (ZPA) is a cloud-based zero trust solution that securely connects users to private applications hosted in public clouds, data centers, or on-premises environments without relying on traditional VPNs or exposing them to the internet. Built on the principles of zero trust, ZPA ensures that users are authenticated and authorized before granting access, providing application-specific access rather than exposing the network. With AI-powered segmentation and identity-based policies, ZPA minimizes the attack surface, makes applications invisible to the internet, and prevents lateral movement. By simplifying access, reducing IT complexity, and improving user experience, ZPA supports modern hybrid work while delivering unmatched scalability and performance. Key Features and Benefits: • Minimize the Attack Surface: Private applications are hidden behind the Zero Trust Exchange, making them invisible and unreachable. Users connect to apps, not the network. • Eliminate Lateral Movement: Least-privileged access allows one-to-one user-to-application connections, avoiding network-wide exposure. • Deliver Exceptional User Experience & Boost Hybrid Workforce Productivity: Fast, direct access to apps via 160+ global points of presence ensures low latency and no backhauling, boosting productivity. • Accelerate Zero Trust Journey with AI-powered User-to-app Segmentation: AI/ML generates custom app segmentation recommendations, simplifying user-to-app segmentation. • Prevent Compromised Users, Insider Threats & Advanced Attackers: Comprehensive protection for private apps with OWASP Top 10 prevention, inline inspection, advanced threat protection, and data loss prevention. • Extend Zero Trust to All Applications: Enable secure remote access for legacy network connected applications such as VOIP and server-to-client applications, and extranet applications hosted in business partner or vendor networks. • Ensure Business Continuity and High Availability: ZPA Private Service Edge caches policies for zero trust access during internet outages, allowing for secure connectivity and business continuity. • Reduce Cost & Operational Complexity: Replaces legacy VPNs, simplifying management and cutting hardware and operational costs. Accelerate M&A time-to-value without having to integrate networks. ## Zscaler Private Access Pros & Cons **What users like:** - Users appreciate the **enhanced security** of Zscaler Private Access, ensuring safe connections without exposing internal networks. (64 reviews) - Users value the **ease of use** of Zscaler Private Access, enjoying a smooth experience with quick setup and management. (53 reviews) - Users appreciate the **secure and fast access** to internal applications, eliminating the need for traditional VPNs. (49 reviews) - Users appreciate the **efficient VPN alternatives** Zscaler Private Access offers, enabling fast, secure, and hassle-free connections. (30 reviews) - Users commend the **reliability** of Zscaler Private Access, appreciating its smooth performance and consistent connectivity. (25 reviews) - Time-saving (22 reviews) - Easy Access (21 reviews) - Users value the **seamless zero-trust access** of Zscaler Private Access, which enhances security while simplifying user experience. (16 reviews) - Efficiency (16 reviews) - Convenience (13 reviews) **What users dislike:** - Users face **connection issues** with Zscaler Private Access, including random disconnections and frustrating network switching problems. (24 reviews) - Users experience **confusing error handling** with Zscaler Private Access, making troubleshooting and connection issues frustrating at times. (21 reviews) - Users experience frustrating **slow loading** and dropped connections with Zscaler Private Access, complicating network transitions and troubleshooting. (20 reviews) - Users find the **pricing steep** for Zscaler Private Access, particularly challenging for smaller organizations seeking budget-friendly solutions. (18 reviews) - Users experience **slow internet connections** with Zscaler Private Access, leading to frustrating interruptions and degraded performance. (16 reviews) - Difficult Learning Curve (14 reviews) - Users experience **slow performance** with Zscaler Private Access, resulting in delays when accessing sites and apps. (14 reviews) - Users experience **delay issues** with Zscaler Private Access, especially when network conditions aren't optimal for site access. (12 reviews) - Difficult Configuration (12 reviews) - Complex Administration (11 reviews) ## Zscaler Private Access Reviews ### 1. Easy, Fast, and Secure Access to Internal Apps with Zscaler Private Access **Rating:** 4.5/5.0 stars **Reviewed by:** Balram T. | Associate Consultant (AI/ML), Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Zscaler Private Access?** What I like best about Zscaler Private Access is how easy it is to use. It has replaced our old VPN, so connecting to internal applications is much simpler. I just open Zscaler, approve the login through Microsoft Authenticator, and I’m connected. The connection is fast and stable, whether I am working from the office or from home. I also like that it has more secure because it only gives access to the specific application I need instead of providing access to the entire network. so using zscaler at work is best. **What do you dislike about Zscaler Private Access?** I have not encountered any issues so far. The only thing I have noticed is that, when there are network problems, it can sometimes take a while for the authentication button to appear, which seems normal. Overall, it has been good for me up to now. **What problems is Zscaler Private Access solving and how is that benefiting you?** Zscaler Private Access makes it easy to securely access our company’s internal applications from anywhere. Earlier, we had to rely on an old VPN which was not secure and taking more time to load, but now the connection is much simpler and faster along with security . I can quickly access the applications I need after authentication without worrying about complicated setup or exposing the entire network. Because of this working remotely is really really easy as we do no need to worry about security and all. ### 2. Strong Data Security and Easy Auto-Connect **Rating:** 3.5/5.0 stars **Reviewed by:** Kristina D. | Quality Insights Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Zscaler Private Access?** The product works well to secure data shared throughout the call center and in the corporate offices. The automatic connection when starting computers is a great ease of use tool. **What do you dislike about Zscaler Private Access?** My connection to Zscaler often drops, which forces me to log in more frequently than necessary, especially when I’m on a call. As a phone agent operator, the line would constantly drop during program tech updates, creating frustration for both agents and customers in a high-stakes environment. **What problems is Zscaler Private Access solving and how is that benefiting you?** Zscaler helps address the security risks that come with an unencrypted connection to the internet. In a world where hackers are constantly seeking financial gain, it’s vital to our company that customer information is protected. We safeguard sensitive data such as bank account details and personal identifying information, including a customer’s SSN, date of birth, and home address. ### 3. Brilliant Zero Trust Secure Access That Replaces Traditional VPNs **Rating:** 4.5/5.0 stars **Reviewed by:** Luciana S. | IT Manager , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Zscaler Private Access?** Zscaler is brilliant, with zero trust on matters secure application access, which creates operational safety. The program eliminates the use for traditional VPN and it has multiple security advantages Zscaler supports remote and secure access, where no internal network exploitation or exposure The program is resourceful for distributed workforce and those that access systems on cloud Zscaler is helpful in user segmentation and this brings granular access control that maintains business privacy The app is cloud set, where it has centralized management, with moderate deployment standards The user experience on matters secure applications access is also a paramount feature from the software **What do you dislike about Zscaler Private Access?** Zscaler demands policy configurations, a process that is complex and time sensitive The performance for Zscaler depends on regional connectivity and network routing, which is a primary problem **What problems is Zscaler Private Access solving and how is that benefiting you?** Zscaler is resourceful in offering secure remote access, more so to private applications and no network exposure The software gives efficiency in operations, where it eliminates a risks that are associated with traditional VPNs Zscaler is brilliant, where it helps in implementing a strategy for zero trust in matters access security The management of secure access is done remotely and this favors all the users, both remotely and hybrid Zscaler eliminates chances of cyberattacks and this prevents companies from being compromised The program concentrates on identity based access, which guarantees security to all applications ### 4. Zscaler Private Access: Stable, Secure VPN Alternative That Streamlines Daily Work **Rating:** 4.0/5.0 stars **Reviewed by:** Esma Y. | Senior Test Automation Engineer (SDET), Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Zscaler Private Access?** What I like most about Zscaler Private Access is how it completely changes the way you connect to internal systems. With traditional VPNs, I always felt like I was opening the door to the entire network, even when I only needed one application. With ZPA, I’m only connected to what I actually need, and that makes a big difference in terms of both security and peace of mind. From a test automation perspective, it has made my daily work much smoother. I used to deal with random VPN drops right in the middle of running tests or calling internal APIs, which was frustrating. With ZPA, the connection is much more stable. Once I’m logged in, I can access staging environments and APIs without interruptions, which saves time especially during debugging and long test runs. On the UI/UX side, I like that it’s not something I constantly have to think about. The client is simple and runs quietly in the background. From an admin perspective, the interface can feel a bit complex at first, but once you get used to it, managing access policies becomes more structured and predictable. Another thing I appreciate is how it integrates with identity providers. Access is based on roles and context, so I don’t have to chase permissions all the time. It’s clear, controlled, and feels more secure without adding extra friction. In terms of performance, it was actually better than I expected. Compared to VPN, latency feels lower, especially when running API-heavy automated tests. That directly impacts our efficiency. From a pricing/ROI perspective, it makes sense if you consider the bigger picture. It’s not just about replacing VPN, but reducing downtime, improving security, and saving engineering time. Fewer connection issues alone have already paid back a lot for us. Support has also been reliable in my experience. When we had configuration questions early on, responses were helpful and fairly quick, which made the onboarding process easier. I haven’t deeply used any AI-driven features, but the platform’s policy-based intelligence and access control logic already feel quite advanced. It’s clear that decisions are not just static rules but based on context like user identity and device state. Overall, it’s been a more stable, secure, and less frustrating way to access internal resources compared to traditional approaches. **What do you dislike about Zscaler Private Access?** One of the main challenges with Zscaler Private Access is the initial setup and configuration. The Zero Trust model is powerful, but it also comes with a learning curve. Defining policies, segmenting applications correctly, and making sure everything works as expected can take time, especially if you're coming from a traditional VPN setup. From a day-to-day usage perspective, troubleshooting can sometimes be a bit difficult. When something doesn’t work, it’s not always immediately clear whether the issue is related to policies, identity provider integration, or network configuration. This can slow things down, especially when you're trying to quickly access an internal service during development or testing. On the UI/UX side, while the end-user experience is simple, the admin interface can feel a bit overwhelming at first. There are many configuration layers, and it takes some time to fully understand how everything is connected. Pricing could also be a consideration for smaller teams. While it delivers value in terms of security and stability, the cost might feel high if you're not fully utilizing all of its capabilities. In terms of support, while generally helpful, response times can vary depending on the issue, and more complex cases may require some back-and-forth before getting fully resolved. Lastly, while the platform has strong policy-based logic, I haven’t seen very visible or impactful AI-driven features in everyday use yet. Most of the intelligence still feels rule-based rather than adaptive. Overall, none of these are deal-breakers, but they are things to consider, especially during the onboarding and early adoption phase. **What problems is Zscaler Private Access solving and how is that benefiting you?** Before using Zscaler Private Access, our biggest issue was dealing with traditional VPN limitations. Connections were often unstable, especially during long test runs, and it was frustrating to lose access in the middle of hitting internal APIs or working in staging environments. It also felt a bit risky knowing that once connected, you were technically inside the whole network, even if you only needed one service. ZPA solved this by removing the dependency on VPN and switching to a more targeted access model. Now, instead of connecting to the entire network, I can securely access only the specific applications I need. This has made a noticeable difference in both stability and security. For my daily work in test automation, the biggest benefit has been consistency. I can run API tests, access internal tools, and debug issues without worrying about random disconnects. It’s especially helpful when running longer automation suites, where even a small interruption used to cause failures and waste time. Another benefit is around access control. Permissions are clearly defined, so I don’t have to constantly request access or deal with unnecessary privileges. Everything feels more streamlined and controlled. Overall, it has reduced a lot of the friction we used to have with remote access. Less time spent dealing with connection issues means more time actually focusing on testing and development, which has been a big win for productivity. ### 5. Seamless Security Without VPN Hassle **Rating:** 4.5/5.0 stars **Reviewed by:** Betül B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Zscaler Private Access?** I like how simple and seamless Zscaler Private Access is. There's no VPN hassle for users, and from our side, it's easy to control access. It just works without getting in the way. The app-level access control is the most valuable for us, as being able to define exactly who can access which application keeps things really clean and secure. We also rely a lot on the client connector, as it makes the whole experience seamless. The initial setup of Zscaler Private Access was very easy, which is a big plus. **What do you dislike about Zscaler Private Access?** Troubleshooting can be a bit tricky, and the initial setup isn’t the most intuitive. Occasionally, we also run into small connectivity issues with some apps. Clearer error messages and a simpler troubleshooting dashboard would help, plus more consistent app connectivity. **What problems is Zscaler Private Access solving and how is that benefiting you?** I use Zscaler Private Access to give remote users secure access to apps without a traditional VPN, solving issues with broad network access and performance. It’s simple, seamless, and easy to control, letting us define who can access each app, making it secure and clean. ### 6. Reliable Remote Access with a Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Çagla . | Quality Assurance Test Engineer **Reviewed Date:** April 06, 2026 **What do you like best about Zscaler Private Access?** I used Zscaler Private Access for remote access to internal applications and it works well for daily use. The best part for me is not needing to use a VPN anymore, as the connection feels more stable and faster, especially when changing networks. I like the zero trust approach because it only gives access to specific applications instead of the entire network. It has been much more reliable compared to traditional VPN setups. I also appreciate being able to access internal environments from anywhere without complicated configurations each time. The connection is mostly stable and I didn't face many random disconnections, which is important for testing. **What do you dislike about Zscaler Private Access?** The first setup was not very easy, it takes time to understand how the system works and fixing issues is not always simple. **What problems is Zscaler Private Access solving and how is that benefiting you?** I use Zscaler Private Access for remote access to internal apps. It offers stable, faster connections compared to VPN, ensuring consistency during testing. The zero trust approach enhances security by accessing specific applications. Initial setup is tricky but resolves complex configurations. ### 7. Convenient, Always-On Access with Room for Speed Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Mario M. | Application Support Engineer - Calibre, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Zscaler Private Access?** I really like that Zscaler Private Access is automated. It's turned on by default, which is a very interesting feature because when I'm using different software, I usually have to connect and disconnect, which can be a hassle. But with Zscaler Private Access, it's automatically opened and it never turns off for any reason. So it's always turned on automatically, which is great. I don't have to do anything. **What do you dislike about Zscaler Private Access?** One thing I don't like about Zscaler Private Access is how much it affects my Internet speed. Normally my speed is about 30 to 35 megabits per second, but when using this, it drops to about 5 megabits per second. So, the speed is downgraded significantly. **What problems is Zscaler Private Access solving and how is that benefiting you?** Zscaler Private Access solves the problem of having to physically visit the site every day. With this VPN, I can access the required websites from home, and the connection is set up automatically. ### 8. Reliable and Efficient Remote Access with Minor Connection Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Piyush U. | Research Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2026 **What do you like best about Zscaler Private Access?** I like that Zscaler Private Access has had zero downtime so far and is fast and stable. It's safe and reliable, as it bans unauthorized access to important applications. The transition managed by the IT team was seamless and didn't take much time. **What do you dislike about Zscaler Private Access?** When there is a change of network, the Zscaler Private Access application keeps on connecting and disconnecting, which is quite a nuisance during work. Seamless connection even after a change of network or longer sessions per user should be deployed. Further, there should be an option to mute the constant notifications. **What problems is Zscaler Private Access solving and how is that benefiting you?** I use Zscaler Private Access to connect to my office network remotely. It securely connects me to required applications without unauthorized access. The traditional system was quite old and created bottlenecks including the slow response and failure during high traffic. The traditional system was quite old and created bottlenecks including the slow response and failure during high traffic. ### 9. Seamless Always-On Zero Trust Access with Strong Global Performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2026 **What do you like best about Zscaler Private Access?** I like how Zscaler Private Access removes the need for traditional VPNs and delivers a seamless, always-on experience. Users don’t have to think about connecting; access just works quietly in the background. The Zero Trust model also helps ensure applications are never exposed to the internet, which significantly reduces the attack surface. Performance remains consistently strong thanks to Zscaler’s global cloud, and once the structure is set up, policy management becomes much more straightforward. Overall, it strengthens security while improving the user experience at the same time. It's among my potential future options, and its pricing and integration could make it a deciding factor, but I haven't evaluated it thoroughly yet. **What do you dislike about Zscaler Private Access?** The biggest challenge with ZPA is the initial setup and policy design. Zero Trust requires very granular segmentation, so if the application inventory or access flows aren’t well‑mapped, the rollout can feel complex. Troubleshooting can also be tricky because traffic doesn’t behave like a traditional VPN, and logs sometimes require deeper analysis. Additionally, the Client Connector agent occasionally needs user intervention after OS updates, and some legacy applications don’t behave perfectly without extra tuning. **What problems is Zscaler Private Access solving and how is that benefiting you?** Zscaler Private Access eliminates the operational and security issues of traditional VPNs. Instead of exposing the network, it provides application‑level access based on identity and device posture. This solves problems like VPN bottlenecks, lateral movement risk, and complex firewall rules. For us, the biggest benefit is that users get seamless, always‑on access without needing to manually connect to anything. Security teams gain tighter control and visibility, and the attack surface is dramatically reduced because internal apps are never exposed to the internet. Overall, it improves both productivity and security at the same time. ### 10. Seamless Zero-Trust Access That Replaces VPNs Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Drishti C. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Zscaler Private Access?** I like that Zscaler Private Access completely removes the need for traditional VPNs. It provides seamless, zero-trust access to internal applications without exposing the network, which significantly reduces attack surfaces. The user experience is smooth, connections are fast, and access policies are easy to manage across distributed teams. **What do you dislike about Zscaler Private Access?** I don’t dislike much about ZPA, but when something does go wrong, it’s not always obvious where the issue is whether it’s connectivity, policy, or the Zscaler client. It takes a bit of learning to get comfortable with the troubleshooting flow. **What problems is Zscaler Private Access solving and how is that benefiting you?** ZPA has solved a lot of the friction I used to face with VPNs, slow logins, dropped connections, and access issues when working remotely. Now I can securely access internal apps instantly, and everything runs in the background. It’s more secure and way more convenient. ## Zscaler Private Access Discussions - [What does zscaler software do?](https://www.g2.com/discussions/zscaler-private-access-what-does-zscaler-software-do) - 1 comment - [What is private access zscaler?](https://www.g2.com/discussions/what-is-private-access-zscaler) - 1 comment - [View Zscaler Private Access pricing details and edition comparison](https://www.g2.com/products/zscaler-private-access/reviews/zscaler-private-access-review-4794849?section=pricing&secure%5Bexpires_at%5D=2026-07-21+04%3A30%3A59+-0500&secure%5Bsession_id%5D=cd7a6a2d-1f47-4cc2-8cbb-2b3e090a2917&secure%5Btoken%5D=5f07213a693d1a9b09786e0ca516df67d2bcc0770e2a375f1d45f7473db4f28d&format=llm_user) ## Zscaler Private Access Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [GApps Manager SSO for G Suite](https://www.g2.com/products/gapps-manager-sso-for-g-suite/reviews) ## Zscaler Private Access Features **Authentication Options** - Authentication User experience - Supports Required Authentication systems - Multi-Factor Authentication - Supports Required Authentication Methods/Protocols - Federation/SAML support (idp) - Federation/SAML support (sp) **Network Management** - Network Segmentation - Network Mapping - Security Analytics - API/Integrations **Management** - Multicloud Management - DLP Configuration - Dynamic Scaling - Policy Enforcement **Components - Secure Access Service Edge (SASE)** - Zero Trust Network Access (ZTNA) - Wide Area Network (WAN) - Cloud Access Security Broker (CASB) - Secure Web Gateway (SWG) - Firewall as a Service **Access Control Types** - Endpoint access - Local Access - Remote Access - Partner Access - Supports BYOD users **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Usage** - Multi-Device Usage - Multiple Concurrent Connections - Protocol Choices - Unlimited Bandwidth - No Log Storage - Varied Server Locations - Unlimited Server Switches **Security** - Security Automation - Application Security - Workload Protection - Data Protection **Monitoring** - Data Center Networking - Multicloud Visibility - Anomaly Detection **Artificial Intelligence - Secure Access Service Edge (SASE)** - Predictive Capabilities - Real-Time Threat Detection - Automation **Administration** - Ease of installation on server - Password Policy Enforcement - Administration Console - Ease of connecting applications - Self Service Password Administration **Security** - Data Security - Data loss Prevention - Security Auditing **Miscellaneous** - Live Customer Support - Open Source Code - Multiple Payment Methods **Identity Management** - Adaptive Access Control - Identity Scoring - User Monitoring **Protection** - Firewall-as-a-Service - Cloud Application Brokerage - Web Gateway - Adaptive Access Control **Agentic AI - Secure Access Service Edge (SASE) Platforms** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform** - Multiple Operating system support - Multi-Domain Support - Cross Browser support - Fail over protection - Reporting - Auditing - Third Party Web Services support **Identity** - SSO - Governance - User Analytics **Generative AI** - AI Text Summarization - AI Text Generation ## Top Zscaler Private Access Alternatives - [Twingate](https://www.g2.com/products/twingate/reviews) - 4.7/5.0 (73 reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - 4.5/5.0 (873 reviews) - [Okta](https://www.g2.com/products/okta/reviews) - 4.5/5.0 (1,300 reviews)