G2

Vijay T.

Manager - Procurement Operations

Mid-Market (51-1000 emp.)

10/27/2026

Guest users or non-business users of the software, not included in G2 scores.

"Quick, Consistent Support That Enhances the User Experience"

5/5

What do you like best about Zoom Virtual Agent?

What I like best about Zoom Virtual Agent is its ability to provide quick, accurate, and consistent responses to routine queries, automate repetitive tasks, and improve the overall user experience by offering timely support with minimal manual intervention. Review collected by and hosted on G2.com.

What do you dislike about Zoom Virtual Agent?

At times, the responses may lack context or fail to address more complex queries effectively, requiring human intervention. Improving response accuracy, personalization, and seamless escalation to a live agent would further enhance the overall experience. Review collected by and hosted on G2.com.

What problems is Zoom Virtual Agent solving and how is that benefiting you?

Zoom Virtual Agent helps resolve routine queries quickly, reduces the need for manual support, and provides faster access to relevant information. This saves time, improves productivity, and allows me to focus on more complex tasks while ensuring a more consistent and efficient support experience. Review collected by and hosted on G2.com.