# Zonka Feedback Reviews **Vendor:** Zonka Feedback **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 81 ## About Zonka Feedback Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. \*\*Key Capabilities\*\* - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more. ## Zonka Feedback Pros & Cons **What users like:** - Users commend Zonka Feedback for its **exceptional customer support** , consistently receiving attentive and responsive assistance for their needs. (5 reviews) - Users highlight the **exceptional ease of setup and support** from Zonka Feedback, enhancing their customer feedback processes. (4 reviews) - Users commend Zonka Feedback for its **massive improvements and seamless integrations** , enhancing customer experience and retention. (4 reviews) - Users highlight the **effective data management** capabilities of Zonka Feedback, appreciating its customization and seamless support. (3 reviews) - Users praise the **ease of use** of Zonka Feedback, highlighting its straightforward setup and intuitive features. (3 reviews) - Users highlight the **easy setup** of Zonka Feedback, making it a seamless experience for organizations. (3 reviews) - Users praise the **extensive customization options** of Zonka Feedback, enabling tailored solutions for diverse needs. (2 reviews) - Feedback Management (2 reviews) - Navigation Ease (2 reviews) - Review Improvement (2 reviews) **What users dislike:** - Users experience **software instability** with Zonka Feedback, facing bugginess and functional difficulties within the platform. (2 reviews) - Users face challenges with **call issues** , particularly the inability to conduct in-house reviews during surveys. (1 reviews) - Users note a **slight learning curve** with advanced features, though support effectively assists in overcoming this challenge. (1 reviews) - Users find Zonka Feedback's **layout issues** frustrating, citing a confusing interface and difficulty locating functionalities. (1 reviews) - Users report a **slight learning curve** with advanced features, although excellent support aids in overcoming difficulties. (1 reviews) - Users find Zonka Feedback has a **basic UI with bugs** that complicate usability and navigation within the platform. (1 reviews) - Not Intuitive (1 reviews) - Users experience **poor design** issues, particularly with emoji icons not displaying correctly in Outlook. (1 reviews) - Posting Issues (1 reviews) - Steep Learning Curve (1 reviews) ## Zonka Feedback Reviews ### 1. Zonka Feedback - Intuitive, Customizable, and Seamlessly Integrative **Rating:** 5.0/5.0 stars **Reviewed by:** Colin C. | VP of Patient Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Zonka Feedback?** We like the fact that the system is easy to use in terms of its interface; it's pretty intuitive to design and build surveys. Another thing we really like about the system is that it integrates well with other platforms; we use Zendesk, and Zonka is able to integrate very successfully with it. The AI technology in Zonka is also impressive, particularly the sentiment analysis that you can use to create different rules for surveys. The people at Zonka have been great to work with and very flexible when we mentioned things of concern. They've actually added some different attributes into their system and worked with us to get problems solved in a very proactive and responsive way. We also love the usability flexibility with Zonka, like the ability to design surveys in different ways, customize the survey emails sent out, and have many different options for the types of questions and even the icons that are used for rating scales (et cetera). There's just a lot of design-based options allowing you to get anything you want out of the survey experience. **What do you dislike about Zonka Feedback?** There are some areas where some of the usability features could be tweaked, but typically, these are very small things. For instance, if there are more ways to mass edit rules or triggers that connect to your homegrown CRM software, that would be a very useful thing. Perhaps reporting could be a little bit improved within the actual product itself, but that's a very small quibble and generally their reporting is good and clear. **What problems is Zonka Feedback solving and how is that benefiting you?** We use Zonka Feedback to create engaging, customizable surveys that capture specific feedback on agents and improve patient experience understanding. Its flexibility in delivery, personalization, and integration with our systems solves challenges like limited question options and impersonalized surveys, enhancing our survey effectiveness. ### 2. A Strategic Asset for Client Success and Brand Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Khurram K. **Reviewed Date:** January 23, 2026 **What do you like best about Zonka Feedback?** I like that Zonka Feedback has transitioned from a tactical tool to a strategic asset within our organization. The most impressive aspect is its ability to transform the client experience from a subjective feeling into a measurable KPI, eliminating guesswork. Its flexibility acts as a force multiplier, meaning it doesn't sit in a silo but intersects with our marketing strategy and client success operations. Additionally, the caliber of their professional support is rare; they operate more like a growth partner than a software vendor. Their support team extends as part of our team in the cybersecurity industry, ensuring speed and precision. The initial setup was very easy and straightforward. **What do you dislike about Zonka Feedback?** There is a slight learning curve when diving into the more advanced automation and custom reporting features, but their support team is excellent in bridging that gap quickly. **What problems is Zonka Feedback solving and how is that benefiting you?** I use Zonka Feedback to gain customer insights on project delivery and understand resource feedback. It eliminates guesswork by transforming experiences into measurable KPIs and enhances flexibility, allowing it to integrate with our marketing strategies. ### 3. New survey tool **Rating:** 4.0/5.0 stars **Reviewed by:** Jainam S. | Manager - Customer Centricity , Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Zonka Feedback?** They have added a bunch of new features and updates themselves, massive improvements, and achieved a lot of compliance accreditations as well **What do you dislike about Zonka Feedback?** In the past 2 years, I have seen Zonka update and evolve in terms of product features and overall platform **What problems is Zonka Feedback solving and how is that benefiting you?** Just like any other survey tool its a basic tool to use for feedback analytics and management ### 4. The Perfect One Stop Shop for all Things Reviews and Data Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Leon D. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Zonka Feedback?** The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wish other vendors would do the same. The support that they offer is white gloved and they are always listening to see what kind of new features you want and actually roll ou the features you've suggested. Very easy to use and setup. **What do you dislike about Zonka Feedback?** The inability to have "in-house" reviews done by an employee doing the survey over a call. **What problems is Zonka Feedback solving and how is that benefiting you?** Getting feedback from clients often throughout their journey in the system. Giving that feedback to the employees, both good and bad. Fixing problems before they come up next time. ### 5. Zonka is my best survey plug **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel A. | Service Desk Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Zonka Feedback?** Surveys go out promptly and with accuracy. Responses are also swift and detailed. This alllows me to do effective follow ups on negative responses. I am also able to report accurately on all responses achieved and measure CSAT rate before and after follow ups. Extarction of responses is also quick and easy. **What do you dislike about Zonka Feedback?** Sometimes the emoji icons fail to show properly on outlook **What problems is Zonka Feedback solving and how is that benefiting you?** Zonka is enabling us to meet our XLA targets. We are able to track all negative feedbacks on the services we offer and follow through until customer satisafction is acheived and value is attained. This increased the trust our customers have in us to ensure we meet SLA targets. Postive feedbacks also enables us to know the resolvers who are performing well and striving to meet their KPIs. All in all, a warm and refreshing experience has been achieved on both reoslver and user sides. ### 6. Improved Customer Satisfaction Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Rajat G. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Zonka Feedback?** Zonka Feedback has been a fantastic addition to our retail business. We use it to collect customer feedback at checkout and post-purchase via SMS surveys. The real-time dashboard gives us valuable insights into what customers love and where we need to improve. Since implementing the platform, we’ve seen an improvement in our customer experience and retention rates. The NPS tracking has been particularly useful in understanding brand loyalty. **What do you dislike about Zonka Feedback?** So far, we haven't come across with any downside of the product capability! **What problems is Zonka Feedback solving and how is that benefiting you?** Understanding customer satisfaction used to be a challenge for us. We had limited data on what was working well and what needed improvement. Zonka Feedback’s structured surveys and analytics have made it easy to track trends, improve service quality, and increase customer retention. ### 7. Best customer survey solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed S. | Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Zonka Feedback?** Zonka is fully customizable for any requirement. Very impressed by how they have developed and integrated the platform for all our requirements. System is excellent, easy to navigate and very interactive. Their support is also very good. **What do you dislike about Zonka Feedback?** Haven't faced any difficult so far. they are always ready to help. **What problems is Zonka Feedback solving and how is that benefiting you?** with the help of Zonka, we are improving agent quality, overall customer experience, close looping, getting insights on what customer needs are which help with setting strategic goals. ### 8. Amazing software to get real time customer feedback and close feedback loop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about Zonka Feedback?** Hands down the best feedback software. I have used different tools while working in my previous organizations and this one is clearly the best out there. Super easy to set up, amazing value for money, the support is enterprise-level no matter which plan you are on. Some things I love. 1. Easy amazing survey builder 2. Closing the feedback loop - not a lot of tools have done this in depth. 3. Great reports - I have scheduled most which makes it really smooth **What do you dislike about Zonka Feedback?** There isn't much to not like in Zonka Feedback. Works for me till now. **What problems is Zonka Feedback solving and how is that benefiting you?** I have used the platform for customer feedback, client experience and research. ### 9. the best platform to conduct surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Tal M. | Site Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2025 **What do you like best about Zonka Feedback?** the best platform to conduct surveys i have used so far. the best thing is the quick respond of the support, and especially Prabhav Vatsa that was, and still is highly available for every question, and is very pleasant to work with. **What do you dislike about Zonka Feedback?** got to say, as more i know about this platform, the more i get the understanding it can basically do anything. **What problems is Zonka Feedback solving and how is that benefiting you?** the ability to asses you KPI's with your primary costumers. ### 10. Great for basic CSAT gathering, has a long way to go for functionality **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Zonka Feedback?** Zonka is great for being able to stand up surveys very quickly and to adjust as needed **What do you dislike about Zonka Feedback?** Zonka's UI is pretty basic and has a lot of bugginess within the platform. Things can be hard to find within the tool, and functionality exists in areas that I wouldn't necessarily expect it to be. Documentation for their product is fundamental and naming conventions of many features/selections is very confusing. **What problems is Zonka Feedback solving and how is that benefiting you?** We currently user Zonka to gather feedback from our visitors and customers about our products. It's providing a decent amount of insight when it's working as intended. ## Zonka Feedback Discussions - [What are feedback programs?](https://www.g2.com/discussions/what-are-feedback-programs) - [Which are the tools used for feedback?](https://www.g2.com/discussions/which-are-the-tools-used-for-feedback) - [What is zonka?](https://www.g2.com/discussions/what-is-zonka) - [What are the features of a good customer feedback system?](https://www.g2.com/discussions/what-are-the-features-of-a-good-customer-feedback-system) - [What are the best features that a newbie would not think to use? (Provide links please.)](https://www.g2.com/discussions/what-are-the-best-features-that-a-newbie-would-not-think-to-use-provide-links-please) - 1 upvote - [View Zonka Feedback pricing details and edition comparison](https://www.g2.com/products/zonka-feedback/reviews/zonka-feedback-review-3261177?section=pricing&secure%5Bexpires_at%5D=2026-05-31+03%3A06%3A33+-0500&secure%5Bsession_id%5D=6e0ae333-c916-4cf2-b462-246ab4453871&secure%5Btoken%5D=3949f3adc049534b5e43c003ffbcc3d0df16c00af14a3c3132ca56192c43cf9a&format=llm_user) ## Zonka Feedback Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Front](https://www.g2.com/products/front/reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Zonka Feedback Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Generative AI** - AI Text Generation - AI Text Summarization **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Generation - AI Text Summarization ## Top Zonka Feedback Alternatives - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,020 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,200 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews)