G2

Auckie K.

Maintenance Coordinator

Small-Business (50 or fewer emp.)

10/1/2026

"Reliable Real-Time Fleet Tracking with Great Reports and Responsive Chat Support"

5/5

What do you like best about Zonar?

I can easily keep track of all our vehicles and see where our drivers have been and for how long, both in real time with up-to-date info and through the generated reports. We review this reliably each week. It helps us stay on top of timesheets and verify any possible incidents, from fender benders to late arrivals. It also makes it easier to plan logistics when coordinating vendor and tenant appointments, and the available format options work well alongside our weekly Excel reports.

It’s a vital tool for improving our in-office workflow when it comes to managing field technicians. If someone needs to know where our technicians are in relation to them, they can simply call me for an update, and as a coordinator I rely on this feature daily. The online chat support provides quick help for any technical issues—both AI reps and human reps—though I’ve needed it very little thanks to the software’s overall reliable performance. The user interface is straightforward and easy to explain to new team members, and it lets them explore and learn new features on their own. Overall, it’s well worth the money and an absolute necessity for any business managing a fleet, reasonably priced. Review collected by and hosted on G2.com.

What do you dislike about Zonar?

I initially had a bit of trouble understanding the icon signifiers in the GPS (the colored arrows that represent vehicles), and searching through the manuals and instructions didn’t immediately answer my questions. At one point, I was worried that one of our units had been left on and running at the warehouse because it didn’t match the color of the other units parked there. However, that turned out to be a one-time fluke that I haven’t noticed since. I’ve also since learned what each color represents, since clicking on a vehicle provides a description like “idle,” “engine off,” “power disconnect,” and so on.

When I did run into a technical issue, it was related to hardware acceleration, but the AI agent/human rep helped me very quickly through the in-browser chat. Review collected by and hosted on G2.com.

What problems is Zonar solving and how is that benefiting you?

We’ve had a handful of technicians intentionally drive to unauthorized, non-work-related sites while clocked in. We’ve also seen others take very inefficient routes, seemingly to reduce the time they spend on the job site. In addition, we’ve had a number of minor traffic incidents, and Zonar has helped us prevent time theft and confirm incident locations for insurance purposes. Review collected by and hosted on G2.com.

Response from Jenna Salerno of Zonar

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Hi Auckie,

Thank you for such a thorough review. We're thrilled to hear Zonar has become such an essential part of your daily workflow, from real-time tracking and weekly reports to coordinating field technicians and verifying incidents. It also means a lot to know our support team has been quick to help when you've needed it.

We appreciate you sharing the early confusion around the vehicle status icons too. That's great feedback on where our documentation could be clearer, and we'll pass it along to our team.

It's great to hear Zonar has helped you reduce time theft and inefficient routing, and given you confidence in confirming incident locations for insurance purposes.

Thank you for trusting Zonar to help manage your fleet and for being a customer.

Best regards,

Zonar Support Team