--- title: Zoho Survey Reviews meta_title: 'Zoho Survey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1040 reviews by the users' company size, role or industry to find out how Zoho Survey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1040 scale: '5' date_modified: '2026-07-21' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Zoho Survey Reviews **Vendor:** Zoho **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,040 ## About Zoho Survey Zoho Survey is online survey and questionnaire creation software.   We give you all the essentials to create surveys, distribute them and analyze their responses.  ● Over 200 expertly made templates across a wide range of topics, ● Themes, fully customizable to suit your brand, ● Skip logic, ● Response collection from nearly every medium and screen size—even offline, ● Survey panels, for when you need responses from specific demographics, ● Collaborative editing and report sharing, ● Integration with Zoho CRM, SalesIQ, Campaigns, Sheet, MailChimp, and Google Sheets, ● SSL certification, ● Survey builder in 7 languages, ● Password, muti-response and spam protection.   Informed decisions are just around the corner. Learn more at https://www.zoho.com/survey/. ## Zoho Survey Pros & Cons **What users like:** - Users favor the **ease of use** of Zoho Survey, benefiting from its intuitive design and customizable templates. (70 reviews) - Users appreciate the **ease of creation** in Zoho Survey, finding it intuitive and straightforward for building surveys quickly. (30 reviews) - Users appreciate the **intuitive interface** of Zoho Survey, finding it user-friendly and efficient for survey creation. (29 reviews) - Users praise the **ease of use** in Zoho Survey, enabling quick survey creation and efficient feedback collection. (24 reviews) - Users appreciate the **helpful integrations and clear reporting** of Zoho Survey, enhancing their survey experience significantly. (23 reviews) - Users find the **built-in templates** of Zoho Survey highly beneficial for quickly creating effective surveys. (20 reviews) - Integrations (19 reviews) - Users value the **robust customization options** of Zoho Survey, enabling tailored and visually appealing surveys effortlessly. (18 reviews) - Quick Setup (17 reviews) - Users appreciate the **efficiency** of Zoho Survey, enabling quick creation and analysis of surveys with minimal effort. (16 reviews) **What users dislike:** - Users note **limited customization** options for advanced features and templates, impacting design flexibility and branding control. (25 reviews) - Users note **limited design options** and occasional lags, impacting the overall experience of Zoho Survey. (15 reviews) - Users find the **limited features** of Zoho Survey restrictive, particularly in the free plan and advanced options. (12 reviews) - Users find **limited data analysis** in Zoho Survey, feeling restricted by basic reporting tools and advanced feature paywalls. (10 reviews) - Users find the **outdated design** of Zoho Survey unappealing, lacking a modern aesthetic compared to competitors. (10 reviews) - Poor Reporting (8 reviews) - Users feel **restrictions on advanced features** and limited customization hinder their experience with Zoho Survey. (8 reviews) - Users find Zoho Survey to be **expensive** , especially for smaller teams needing advanced features and customizations. (7 reviews) - Users often experience **integration issues** with Zoho Survey, leading to confusion and complicating the overall user experience. (7 reviews) - Difficult Setup (6 reviews) ## Zoho Survey Reviews ### 1. Straightforward Survey Creation with Handy Zoho Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu J. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Zoho Survey?** It is pretty straightforward to use, which is honestly what I liked most. Creating surveys feels quick - you can drag in question types, add logic,and get something usable without spending an hour figuring out the UI. The templates save time for common feedback forms, and integrations with the broader Zoho ecosystem are practical if you already use Zoho apps. I also liked response reporting being easy to understand without exporting everything immediately. **What do you dislike about Zoho Survey?** The UI is simple, but deeper customization sometimes feels buried. If you want more polished branding, advanced survey logic or detailed analytics, it takes more clicking than expected. Also, while reporting works fine, it can feel basic compared to dedicated research-heavy survey platforms. Some customization options feel slightly dated visually. **What problems is Zoho Survey solving and how is that benefiting you?** It solves the “I need feedback quickly without overcomplicating things” problem. For example, collecting internship feedback, workshop responses, customer opinions or event registrations becomes quick - you can build a survey, share a link and start getting responses without much setup. ### 2. Reliable, Feature-Rich Surveys with Templates, AI Form Creation, and Zoho Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Konjengbam M. | BDR, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2026 **What do you like best about Zoho Survey?** I love this platform for its reliable and availability of all critically needed features for an efficient survey. I also love this platform for its numerous templates that is available which greatly assist in launching similar survey quickly and efficiently. Other than this, the platform have all necessary form creation tools whether that be custom form creation or AI form creation. I have seen the AI of this platform building complex questionnaire for the survey with just a simple prompt which is really commendable. The distribution of forms in this platform is also very efficient with capability of forms to be embedded in the website. The multi distribution channel of survey forms for this platform ensures a more rich data for a better result for decision making. The integration of this platform with the Zoho ecosystem makes this platform more robust and strong. For me, I like the performance of this platform and is reliable to be used for critical surveys. Despite its all many features this platform have a very user friendly interface. The onboarding process of this platform was also easy. The pricing of this platform is also moderate. **What do you dislike about Zoho Survey?** I love most part of this platform but that there was more customization possible on this platform for designing templates. I also wish that the mobile platform is also as good as the web interface. **What problems is Zoho Survey solving and how is that benefiting you?** Marketing research and normal survey have been made so much easier with this platform. The platform ability to create variety of forms with the templates and AI support of the platform is really satisfying. The quality of the questions for the survey is better. This generates good results that can be used for efficient decision making. The distribution capability also allows us to distribute the forms efficiently. The Zoho Analytics also assist in generating reliable output from the raw data to a reasonable conclusion. ### 3. Effortless Survey Creation with Zoho Survey **Rating:** 4.5/5.0 stars **Reviewed by:** Jeni J. | Software Dev , Ai Agents Builder, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Zoho Survey?** I like Zoho Survey because it has a clean, simple interface that makes creating surveys easy. I can build forms quickly without getting confused or slowed down by the process. The reporting and response-tracking tools are also very helpful, since they make it easier for me to understand the results through clear, straightforward charts. Overall, these features save me time and help me stay more organized. The platform runs smoothly, and the initial setup was very easy, which made the whole experience even better. The price feels fair for what you get, and the integrations I use have been working fine. **What do you dislike about Zoho Survey?** The design customization options could be improved more. **What problems is Zoho Survey solving and how is that benefiting you?** I use Zoho Survey for creating online surveys, collecting feedback, and organizing survey data quickly. It saves time, helps me analyze feedback better, improves my work, and provides useful reports with simple charts, making my work more organized. ### 4. Clean, Beginner-Friendly Survey Creation That Makes Feedback Collection Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad O. | Salesforce Business Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Zoho Survey?** What I like most about Zoho Survey is how easy it makes it to create and manage surveys. The interface feels clean and beginner-friendly, so I was able to set everything up quickly without much effort. It also includes helpful question types and basic customization options, which are more than enough for most everyday use cases. Overall, it’s been a reliable tool for collecting feedback in a simple, efficient way. **What do you dislike about Zoho Survey?** One thing I didn’t like as much about Zoho Survey is that some of the more advanced customization options feel a bit limited compared to other tools. Also, at the beginning, it can take a little time to explore and understand all the features, especially if you’re new to survey tools. It’s not a major issue, but adding more flexibility and making the setup process more intuitive would improve the overall experience even further. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey helps me solve the challenge of collecting and organizing feedback straightforwardly. Rather than juggling multiple tools, I can create surveys, collect responses, and review the results all in one place. That makes it easier to understand what users think and to spot the areas that need improvement. Overall, it has helped me stay more organized and make better decisions based on real feedback instead of guesswork. ### 5. Fast, Intuitive Survey Builder with Professional Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Abhijit S. | Lead System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Zoho Survey?** What I like most is how fast I can go from an idea to a live survey. The drag-and-drop builder is genuinely intuitive, so I’m not wasting an hour trying to figure out how to add logic or set up branching. I also really appreciate the pre-built templates—they don’t look “cheap,” and they save me from having to design everything from scratch, especially when I’m in a rush. **What do you dislike about Zoho Survey?** The only real downside for me is the template design. The templates are functional and professional, but some of the themes feel a bit “old school” compared to newer, more minimalist tools. Because of that, it takes a little extra effort using the custom CSS or branding settings to make the survey look truly modern and fully on-brand for our company. **What problems is Zoho Survey solving and how is that benefiting you?** Before Zoho Survey, we were tracking feedback manually through scattered emails and basic spreadsheets, and it was nearly impossible to spot any real trends. Zoho Survey fixed that by centralizing everything in one place. Now, as soon as a survey is completed, the results are automatically organized into charts. It’s saved me several hours each week that I used to spend on manual data entry and formatting. ### 6. Makes Patient Follow ups and Feedback Much Easier and Clear **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Zoho Survey?** What I like best is it is very easy to use, I can quickly create follow up forms after consultation. Ease of implementation was simple, I started using it without much setup. I use it regularly to collect patient feedback and understand how they are following diet plans, so frequency of use is quite regular in my work. I am a Dietician and Nutritionist and also manage a homeopathy clinic where I give diet and lifestyle guidance, including online consultation. Along with Zoho Survey is helping me in managing follow up and patient response in a better way. One good thing is I can directly share the survey link with patients or clients through email or any medium, which saves time. Also in the summary section I can clearly see responses and analyse them, like where patients are improving and where they are facing difficulty, this helps me in giving better guidance. Themes option is also useful, I can keep the form simple and clean so it looks more professional when shared. It also works well on mobile, so I can check responses anytime. Ease of integration is smooth, I can easily include it in my workflow. It helps me keep my patient follow up more organised and based on actual response. **What do you dislike about Zoho Survey?** Sometimes while editing questions or changing order, it takes little extra clicks and feels slightly slow. Also in summary section, basic analysis is clear but for more detailed comparison I have to check things manually. It is not a big issue, but during busy work it takes little time. Apart from this, overall it works fine for my daily follow up and feedback use. **What problems is Zoho Survey solving and how is that benefiting you?** Zoho Survey is solving the problem of patient follow-up and feedback collection in my daily work. Earlier I had to ask patients again and again or remember their response, which was not very clear. Now I can send a simple survey after consultation and collect all responses in one place. It helps me understand how patients are following diet and lifestyle advice without confusion. I can also check summary and see common issues or patterns, which helps me improve my guidance. It saves time and makes my work more organised, especially in online consultation. ### 7. Effortless CRM Integration and Intuitive Survey Builder with Real-Time Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Dev K. | Alumni research intern, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Zoho Survey?** Honestly, the biggest win for me is how effortlessly it integrates with our CRM. With previous tools, getting a client's survey answers to actually attach to their profile was always a clunky, manual process. With Zoho, that data flows exactly where it needs to go automatically, which saves us a ton of manual data entry. Beyond that, the builder itself is incredibly intuitive. It’s mostly drag-and-drop, which means I can spin up a quick, simple poll in about five minutes. But when I need to build something heavier—like a complex customer satisfaction survey with branching paths and skip logic—all those advanced tools are right there and easy to figure out without needing a computer science degree. I also have to shout out the real-time reporting. Being able to watch the charts and trends shift instantly as responses roll in, instead of having to manually export everything to a messy spreadsheet first, is a massive time-saver **What do you dislike about Zoho Survey?** the biggest frustration is how limited the customization feels unless you're paying for their top-tier plans. While I can slap our logo on a form, the overall design and built-in themes feel a bit dated. Getting a survey to look truly modern and perfectly on-brand takes way more effort than it should, and it often still looks like a generic web form. Also, while the quick real-time reporting is great for a high-level glance, it hits a wall if you want to do any deep-dive data analysis. The built-in charts and visual analytics are pretty basic. If I need to run complex cross-tabulations or get really granular with the insights, I almost always end up having to export the raw data to manipulate it elsewhere. **What problems is Zoho Survey solving and how is that benefiting you?** The biggest problem it solves is the huge disconnect between collecting customer feedback and actually putting it to use. In the past, we’d send out a survey, get a bunch of responses dumped into a spreadsheet, and then someone had to manually dig through the data and update individual client files. It created a major administrative bottleneck. Zoho Survey essentially removes that gap. Because the integration with our CRM is so tight (especially if you’re already in the Zoho ecosystem), a client’s survey responses automatically sync straight to their profile without me having to lift a finger. For me, the main benefit is the speed we can react with now. If a customer leaves a poor rating or a frustrated comment, their account manager has that context immediately and can reach out to do damage control. It turns survey data from a static, boring spreadsheet into an active, real-time tool for managing customer relationships, and it saves us countless hours of tedious manual data entry. ### 8. Simple and Reliable Platform for Managing Customer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** kaushal p. | Network Security Engineer, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Zoho Survey?** I have been using Zoho Survey for around 3 years to collect customer feedback after service interactions and project deliveries. What I like the most is how easy it is to create and distribute surveys without technical expertise. The survey builder is straightforward, and I was able to create questionnaires using different question types such as ratings, multiple-choice questions, and open-ended feedback fields. I also found the survey templates useful because they reduced the time needed to create surveys from scratch. The reporting feature is easy to use. Instead of manually reviewing responses in spreadsheets, I can quickly see response trends and identify recurring concerns. Exporting survey data for further analysis is also simple when needed. Another aspect I appreciate is the flexibility the platform provides when collecting feedback from different customer groups. Whether the survey is intended for service feedback, project evaluations, or general customer satisfaction, the platform adapts well to various use cases. This versatility has allowed us to maintain a consistent feedback process across different business activities. **What do you dislike about Zoho Survey?** The platform is easy to use for basic surveys, but some advanced features such as conditional logic and report customization require a bit of learning. During the initial setup, I spent some time understanding how to configure more complex survey flows. I would also like to see additional options for customization reports and visualizations directly within the platform. While the existing reports are useful, deeper customization would make analysis even more convenient. While the platform meets most of our requirements, there are times when navigating between survey settings and reporting sections feels less intuitive, especially for new users. A more streamlined workflow and additional guidance for advanced configurations would reduce the learning curve and improve the overall user experience. **What problems is Zoho Survey solving and how is that benefiting you?** Before using Zoho Survey, customer feedback was collected through email conversations and manual spreadsheets. Tracking responses, identifying trends, and preparing reports took considerable time. Zoho Survey helped centralize the entire feedback collection process. We can now send surveys to customers, collect responses in one place, and review results through dashboards instead of manually compiling information. This has made feedback management more organized and efficient. The platform has also improved collaboration within our team. Since survey responses and reports are available in a centralized location, team members can easily review customer feedback and participate in discussions about potential improvements. This has helped us take more proactive actions based on customer. One benefit I noticed was the ability to identify recurring customer concerns much faster. Rather than reviewing individual responses one by one, I can quickly spot common issues and discuss improvements with the team. This helped us respond more effectively to customer feedback and improve overall service quality. Overall, Zoho Survey has been a reliable tool for collecting, organizing, and analysing customer feedback. It has reduced manual work, improved reporting, and made it easier to make decisions based on actual customer input. ### 9. Easy Way to Collect and Analyze Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Dinesh D. | SDE-1, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Zoho Survey?** What I like most is how easy it is to create and distribute surveys. The interface is straightforward, and the reporting features make it simple to analyze responses, interpret the results clearly, and gather useful feedback. **What do you dislike about Zoho Survey?** The main drawback is that some advanced features are only available on higher-tier plans. Overall, the platform works well for most survey needs, but for more complex projects I sometimes wish it offered additional customization and more robust reporting options. **What problems is Zoho Survey solving and how is that benefiting you?** It helps us collect feedback in a structured, organized way. Instead of manually gathering responses, we can quickly create surveys, track the results, and analyze the feedback. That makes it easier to make better decisions based on real user input. ### 10. Easy-to-Use Zoho Survey with Seamless Integration and Time-Saving Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Bansee B. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Zoho Survey?** Zoho Survey is very easy to use compared to other platforms in the similar domain. I have used Zoho Survey and have adapted to it very seamlessly. It is easy to integrate as well and we can create templates or use the existing ones which saves time. Dashboard visibility. and much more. **What do you dislike about Zoho Survey?** Sometimes it can feel that it is not as modern as the other similar solutions but I don't have anything as such that I dislike about Zoho Survey **What problems is Zoho Survey solving and how is that benefiting you?** As I am from the none technical team, it benefited me as i used it and felt it be to very user-friendly, saved time, ready to use templates helped alot. And as we have a company who is seamless in terms of integration with Zoho Ecosystem, the experience of integration was seamless, Tracking and other activities was visible in the Dashboard. Visibility wise also it helped. Reports were easy to fetch and timely activities were taken care of much easily. ## Zoho Survey Discussions - [What is Zoho Survey used for?](https://www.g2.com/discussions/what-is-zoho-survey-used-for) - 4 comments, 1 upvote - [How do I overcome not being qualified for a survey?](https://www.g2.com/discussions/how-do-i-overcome-not-being-qualified-for-a-survey) - 1 comment, 1 upvote - [Is Zoho survey legit?](https://www.g2.com/discussions/is-zoho-survey-legit) - 2 comments, 1 upvote - [What is Zoho survey?](https://www.g2.com/discussions/what-is-zoho-survey) - 2 comments, 1 upvote - [his is very useful](https://www.g2.com/discussions/his-is-very-useful) - 2 comments, 1 upvote - [View Zoho Survey pricing details and edition comparison](https://www.g2.com/products/zoho-survey/reviews/zoho-survey-review-489916?section=pricing&secure%5Bexpires_at%5D=2026-07-21+05%3A33%3A02+-0500&secure%5Bsession_id%5D=6c1c3f15-dd80-470e-a01f-a5c8d76f00ff&secure%5Btoken%5D=fd0c9e46168676b33cc7271af23e5829b616c748c0fb50370c322539558a4c1a&format=llm_user) ## Zoho Survey Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Sheets for Confluence - Workspace Connector](https://www.g2.com/products/google-sheets-for-confluence-workspace-connector/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Keka](https://www.g2.com/products/keka/reviews) - [Microsoft D365FO Connector for ADP Workforce Now®](https://www.g2.com/products/microsoft-d365fo-connector-for-adp-workforce-now/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Out Of The Blue](https://www.g2.com/products/out-of-the-blue/reviews) - [Pabbly](https://www.g2.com/products/pabbly/reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - [PostHog](https://www.g2.com/products/posthog/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Servicetonic Helpdesk Tool](https://www.g2.com/products/servicetonic-helpdesk-tool/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) - [Zoho Campaigns](https://www.g2.com/products/zoho-campaigns/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Flow](https://www.g2.com/products/zoho-flow/reviews) - [Zoho Sheet](https://www.g2.com/products/zoho-sheet/reviews) ## Zoho Survey Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Zoho Survey Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,408 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) - 4.4/5.0 (939 reviews)