![Sachin K S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K S.") SS Sachin K S. Marketing Consultant Information Technology and Services Small-Business (50 or fewer emp.) 6/26/2023 More Options - "Best Customer Service Management Platform" 4/5 What do you like best about Zoho Desk? We have started using Zoho Desk in the past year, and it has been a great experience. The best part we love about Zoho Desk is that it empowers the customer service agent and organisation to deliver quality customer service using its valuable tools and create a happier customer base. Using Artificial intelligence during customer interaction improves the speed and quality of support. Zoho Desk is loaded with powerful Analytical and Reporting Tools that help generate a statistics-based analysis for management. Review collected by and hosted on G2.com. What do you dislike about Zoho Desk? In one year of our user experience, we encountered a few disadvantages with Zoho Desk, including limited customisation availability, few third-party integration options and a lack of Email Formating Features. The product is undergoing a learning phase, so we can expect future improvement. Review collected by and hosted on G2.com. What problems is Zoho Desk solving and how is that benefiting you? As a small company, we used separate systems for live chats and a different tool for Email Support and Telephonic Support. With the introduction of Zoho Desk in our organisation, we have now integrated all our customer service channels, and currently, our support team serves our customers through one portal, which has improved our customer service experience and increased team productivity. Review collected by and hosted on G2.com. Show More Response from Micheal Jeshua Aswin of Zoho Desk [Editedit](https://www.g2.com/survey_responses/zoho-desk-review-8256309/official_response/edit) Hi, Sachin. Thank you for your feedback on Zoho Desk! We're thrilled to hear about your positive experience with our platform. We're glad that Zoho Desk has empowered your customer service agents and organization. We appreciate your insights on areas for improvement, and we are committed to continuously enhancing our product to better meet your needs. Thank you for choosing Zoho Desk as your customer service solution! Regards - Ash | Zoho Desk Current UserValidated ReviewerIncentivizedSource: G2 invite See what 7553 reviewers think of Zoho Desk 8.8 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/zoho-desk/reviews)