![Taurai M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taurai M.")
TM

Taurai M.

Director of IT

Small-Business (50 or fewer emp.)

3/18/2019

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"Great for small startups"

4.5/5

What do you like best about Zoho Desk?

Great support. They don't dump the product on you...I got a call from a support officer asking if my onboarding went well. Followed by personalized usage assistance emails.

The product covers most of my business process management requirements. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

The interface could be made more fluid. It takes some time to get the flow. But apart from that we're good inside Zoho. Review collected by and hosted on G2.com.

Recommendations to others considering Zoho Desk:

Try it. You'll love it. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

Lead management, in-house communication, ticket handling, phone calls to follow up on customers, and email campaigns. Review collected by and hosted on G2.com.

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Rating Updated (3/29/2019)
Current UserValidated ReviewerSource: Organic

See what 7562 reviewers think of Zoho Desk

4.4 out of 5 · Verified reviews from real users

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