We use Zoho Desk for customer support tickets, our internal IT helpdesk, and tracking bugs found during QA, so having email, chat and other channels in one place is a big plus. The UI is clean and easy to learn, so new team members get up to speed quickly. Ticket assignment and routing send each issue to the right person automatically, and automations and SLA rules handle escalations so nothing gets missed. The reports and dashboards make it simple to track ticket volumes, response times and team performance. Review collected by and hosted on G2.com.

Initial setup takes some effort: configuring automations, workflows and custom fields has a learning curve, so getting everything tuned for our support, IT and QA teams took time. The app can also feel slow at times, especially when loading large ticket views or reports. Some useful features are only available on higher pricing tiers, which makes it harder to justify for smaller teams.nothing as such, nothing as such, nothing as such Review collected by and hosted on G2.com.