G2

Kelly G.

Business Owner

Small-Business (50 or fewer emp.)

10/20/2026

"Zoho Desk Keeps Inquiries Organized with Automated Tickets and Email Acknowledgments"

5/5

What do you like best about Zoho Desk?

I especially appreciate how Zoho Desk helps by turning customer inquiries into support tickets, automatically assigning them, sending acknowledgment emails, and tracking every conversation from start to finish.

It allows a small business like mine to deliver professional, consistent customer service without needing a large support team.

Zoho Desk has several upsides, especially for Galaxvend LLC. Customers can receive an acknowledgment email immediately after submitting an inquiry, even when we are unavailable. Each customer inquiry is given a ticket number, which makes it easier to track requests and helps ensure messages don’t get overlooked. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

There are some downsides to using Zoho Desk. If you’re not a tech guru, you may find it very challenging. Configuring automation, email notifications, workflows, and integrations can be confusing, especially without technical experience. This also isn’t something you can simply ask a quick question about and move on; you really need hands-on experience to get it right. Without it, customers may not receive automated emails if sender verification, email authentication, or notification settings aren’t configured correctly. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

Zoho Desk has helped us streamline our customer service operations by organizing inquiries, tracking support tickets, and improving communication with customers. It also cuts down on manual administrative work through automated responses, ticket assignments, and workflow management. The integration with Zoho CRM makes it easier for us to keep customer records accurate and manage relationships more efficiently. For Galaxvend LLC, Zoho Desk provides a centralized support system that supports professional, timely, and consistent customer service as our business continues to grow. Review collected by and hosted on G2.com.