G2

Alan H.

IT Manager

Small-Business (50 or fewer emp.)

10/2/2026

"Zoho Desk makes Support easy in a unique solution."

5/5

What do you like best about Zoho Desk?

What I like most about Zoho Desk is how easily we can customize the site using our company’s own subdomain. I also appreciate that all incoming and outgoing communications are sent through our organization’s email addresses, which helps build a lot of trust with our clients. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

Setting up automations for certain events can be a bit complicated. For example, I haven’t been able to figure out how to send both a notification and an email to an agent when an SLA response time expires—if it’s possible at all. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

Zoho Desk fits naturally into the way we support our clients through email, letting them communicate with us without ever leaving their mailbox. At the same time, some clients prefer contacting our support team through instant messaging, and Zoho Desk includes that option as well. This makes it easier for us to bring these newer communication channels together and keep everything centralized in one system. Review collected by and hosted on G2.com.