![Lucia B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucia B.")
LB

Lucia B.

Consultant

Mid-Market (51-1000 emp.)

10/14/2020

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"Good Tool - The worst customer support!!!!"

4.5/5

What do you like best about Zoho CRM?

It's powerful and you can adapt the tool to you needs. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM?

The support is the worst part. We purchased premium support and they are never available. When they schedule the calls, never call you. They don't follow up on tickets and when they can't help you, after some time on the call, they ask you to send an email! I don't recommend you guys to pay for premium support!!! Review collected by and hosted on G2.com.

What problems is Zoho CRM solving and how is that benefiting you?

We need to have our company information in one place. We have been able to automate a lot of different process with zoho CRM. Review collected by and hosted on G2.com.

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 ![Zoho CRM](https://play.vidyard.com/zmXdC2aMyEfjiTcErdjuY4.jpg "Zoho CRM")

Rating Updated (10/17/2023)
Current UserValidated ReviewerSource: Organic

See what 2838 reviewers think of Zoho CRM

4.1 out of 5 · Verified reviews from real users

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