Zoho CRM Plus best part for me as a Software engineer is the Zoho Ecosystem, rather than separate SaaS subscriptions for helpdesk software, live chat it puts all in one place. Also, I can deploy role-based access controls without a CRUD backend from scratch. Review collected by and hosted on G2.com.

The pain point for me although it covers most of the solution is the setting part where the platform requires navigating up to nine separate configurations which sometimes lead to governance messy. Review collected by and hosted on G2.com.