I like Zoho Cliq because conversations are easy to keep organized, allowing me to quickly go back and check the history when following up on an issue. I appreciate the direct messaging, file and screenshot sharing, and message history features. They make it easy to explain issues clearly, share evidence quickly, and refer back to previous discussions. It also helps us report issues quickly, track ongoing discussions, and get faster responses. Setup was quite easy for our team, and the interface is simple enough to use without much training. Review collected by and hosted on G2.com.

I think one area that could be improved is notifications. Sometimes it can be difficult to notice important updates when there are many ongoing conversations. With multiple support conversations running at the same time, it can be hard to spot the most important updates. I would like to see clearer priority notifications and stronger alerts for direct mentions. Review collected by and hosted on G2.com.