What I like most is Zoho Assist’s tools for unattended access deployment. I also enjoy the browser-based technician console. I can start a session from any machine, including my personal laptop, without installing heavy client software. That flexibility matters when I’m not at my desk. Setup was very easy, and the documentation covered everything. It has been running for about 18 months with minimal attention. Review collected by and hosted on G2.com.

I find the policy and automation controls limited. I can’t easily script routine maintenance tasks or enforce configuration baselines across devices, and scheduled task automation would reduce the manual work I do after hours. The interface feels dated, and finding settings takes more clicks than it should. A cleaner layout with better grouping could make it easier for new technicians to learn. Review collected by and hosted on G2.com.