--- title: ZIWO Reviews meta_title: 'ZIWO Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 79 reviews by the users' company size, role or industry to find out how ZIWO works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 79 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ZIWO Reviews **Vendor:** Ziwo **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.9/5.0 **Total Reviews:** 79 ## About ZIWO With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time. ## ZIWO Pros & Cons **What users like:** - Users value the **ease of use** of ZIWO, simplifying global customer communication and integration. (40 reviews) - Users find ZIWO to have **easy implementation** , making it seamless to integrate and use daily for customer support. (27 reviews) - Users praise ZIWO's **excellent customer support** , noting its ease of use and quality of service during calls. (25 reviews) - Users praise the **call quality** of ZIWO, noting its great voice clarity and effective support tools. (8 reviews) - Users value the **easy integrations** with ZIWO, streamlining their workflow and enhancing overall efficiency. (4 reviews) - Efficiency (4 reviews) - Reliability (4 reviews) - Features (3 reviews) - User Interface (3 reviews) - Flexibility (2 reviews) **What users dislike:** - Users often experience **technical issues and lag** , which hinder the ease of use with ZIWO. (2 reviews) - Users face **unreliability** with ZIWO, experiencing unexpected outages that hinder urgent communication needs. (2 reviews) - Users find the **forced online status** upon logging into ZIWO inconvenient, causing unwanted call interruptions. (1 reviews) - Users report **frequent internet connection failures** with ZIWO, hindering their ability to maintain reliable communication. (1 reviews) - Users report frequent **dialer issues** , with calls dropping regularly, affecting their communication experience. (1 reviews) - Login Issues (1 reviews) - Missed Calls (1 reviews) - Slow Loading (1 reviews) - Software Bugs (1 reviews) ## ZIWO Reviews ### 1. using the app to make calls **Rating:** 4.5/5.0 stars **Reviewed by:** Mostafa H. | senior, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about ZIWO?** easy to use - the to do list that exists in the app - the call history **What do you dislike about ZIWO?** have no dislikes about ZIWO; the app functions perfectly for my needs." Let me know if you’d like to tweak it further! **What problems is ZIWO solving and how is that benefiting you?** "ZIWO helps streamline communication by providing a reliable and efficient cloud-based contact center solution. It ensures smooth call handling, real-time monitoring, and seamless integration, which enhances productivity and improves customer interactions ### 2. Review for ziwo **Rating:** 5.0/5.0 stars **Reviewed by:** Rania M. | customer support, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2025 **What do you like best about ZIWO?** ziwo actually is really helpful and it is very easy to use also its implementation is very easy and we use ziwo all the time it has also many features and it helps us in our customer support service, it is easy for integration **What do you dislike about ZIWO?** ziwo sometimes is lagging and we facing technical issues **What problems is ZIWO solving and how is that benefiting you?** sound , they solve the sound issue also the network issue a lot of easy features helps usto use it and it is very flexible ### 3. I'm a customer service representative **Rating:** 5.0/5.0 stars **Reviewed by:** Mostafa Y. | Customer care representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about ZIWO?** the voice quality is great also the user interface is easy to use and it's integration with our back office it working fast and the tools used during the call allow us to provide great customer support and I frequently use it during my shift **What do you dislike about ZIWO?** sometimes it's servers get down but it recovers quickly **What problems is ZIWO solving and how is that benefiting you?** It provided a great alternitave to communicating with the customer instead of our calling tool in the backoffice ### 4. Operation manager **Rating:** 5.0/5.0 stars **Reviewed by:** AminMohamed A. | Operations manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2025 **What do you like best about ZIWO?** Easy tracking system for reporting history **What do you dislike about ZIWO?** Keeps dropping 2-3 times a week and disconnecting calls. **What problems is ZIWO solving and how is that benefiting you?** Fixing calls connectivity ### 5. Operations Team Lead **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed K. | Operations Team Lead, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about ZIWO?** Ease of Implementation, Ease of Use, and Ease of Integration **What do you dislike about ZIWO?** Nothing bad about the software, it helps us a lot **What problems is ZIWO solving and how is that benefiting you?** It helps us to make calls with a good quality ### 6. review for ziwo **Rating:** 5.0/5.0 stars **Reviewed by:** Maha M. | customer support, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2025 **What do you like best about ZIWO?** it is easy for use and helps us in customer support and we use it everyday it has alot of features and it is very easy in implementation **What do you dislike about ZIWO?** sometimes we face technical issues and it lags **What problems is ZIWO solving and how is that benefiting you?** it is very easy helps us in customer support and communicate with our customers ### 7. Customer service representative **Rating:** 5.0/5.0 stars **Reviewed by:** Eyad M. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about ZIWO?** Ease of Use Ease of Implementation Customer Support **What do you dislike about ZIWO?** There is nothing about about that software.. **What problems is ZIWO solving and how is that benefiting you?** It helps us to make calls in a good and high quaility ### 8. Operations team lead. **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | Operation Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about ZIWO?** Ease of use, ease of implementation, and the customer support. **What do you dislike about ZIWO?** There is no thing bad about Ziwo, It is good software. **What problems is ZIWO solving and how is that benefiting you?** It helps us to run the calls Q, making calls in a high quaility. ### 9. Customer service agent **Rating:** 5.0/5.0 stars **Reviewed by:** Yousef O. | Customer service agent, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about ZIWO?** Ease of Use Ease of Implementation Customer Support **What do you dislike about ZIWO?** No issue about that software, it is good. **What problems is ZIWO solving and how is that benefiting you?** It makes us making calls in high quaility. ### 10. Operation team lead **Rating:** 5.0/5.0 stars **Reviewed by:** Abdelrahman M. | Operations team lead., Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about ZIWO?** Ease of Use Ease of Implementation Customer Support **What do you dislike about ZIWO?** No thing bad regarding such software here.. **What problems is ZIWO solving and how is that benefiting you?** It helps us to make a calls in a good quality. ## ZIWO Discussions - [how to avoid latency](https://www.g2.com/discussions/24811-how-to-avoid-latency) - 1 comment, 1 upvote - [How to check the Abandoned Calls in ZIWO](https://www.g2.com/discussions/how-to-check-the-abandoned-calls-in-ziwo) - 1 comment, 1 upvote - [How to assign skills to an agent in ZIWO](https://www.g2.com/discussions/how-to-assign-skills-to-an-agent-in-ziwo) - 1 comment, 1 upvote - [View ZIWO pricing details and edition comparison](https://www.g2.com/products/ziwo/reviews/ziwo-review-4366041?section=pricing&secure%5Bexpires_at%5D=2026-07-17+18%3A56%3A11+-0500&secure%5Bsession_id%5D=d8a07e65-44e6-4822-8b6a-3f513c77f9c0&secure%5Btoken%5D=25256c9567eae292f28bd16833c1e0500a081ca74d9f95fd6e2a5fe7d8f45546&format=llm_user) ## ZIWO Features **Channels** - Voice **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top ZIWO Alternatives - [Maqsam](https://www.g2.com/products/maqsam/reviews) - 4.7/5.0 (92 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,451 reviews)